Dispatch Manager - Orlando, FL

SRM Concrete; Orlando (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

SRM Concrete is seeking a results-driven Dispatch Manager to lead the Central Dispatch teams, coordinate with plant operations, support drivers, and ensure exceptional service for every customer. This leadership role focuses on developing high-performing teams, optimizing dispatch operations, and upholding service standards that keep SRM Concrete at the forefront of the industry.

You will drive staffing, training, scheduling, and continuous improvement initiatives across multiple plants while

Qualifications

• Leadership experience in dispatch, logistics, transportation, construction materials, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset with a focus on operational efficiency and team development.
• Ready-mix concrete or fleet management experience is preferred but not required.

Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Analytical mindset

Tools

Dispatch software

Microsoft Office

Job description

Are you a results-driven leader who thrives in a fast-paced environment where every decision impacts customer satisfaction, operational efficiency, and team success?

At SRM Concrete, our Dispatch Managers are the driving force behind daily operations—leading Central Dispatch teams, coordinating with plant operations, supporting drivers, and ensuring every customer receives exceptional service. This leadership role is responsible for developing high-performing teams, optimizing dispatch operations, and maintaining the service standards that have made SRM Concrete an industry leader.

If you're passionate about developing people, solving complex logistical challenges, and delivering operational excellence, SRM Concrete wants you on our team.

Your Mission & Key Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

What Sets You Apart

• Leadership experience in dispatch, logistics, transportation, construction materials, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset with a focus on operational efficiency and team development.
• Ready-mix concrete or fleet management experience is preferred but not required.
• Must successfully complete SRM's pre-employment screenings.

About SRM

Founded in 1999, SRM Concrete (Smyrna Ready Mix) has grown from one plant in Tennessee to more than 600 locations nationwide. As a family-owned company, we're committed to delivering quality products, exceptional customer service, and opportunities for our team members to build rewarding careers. Join SRM Concrete and help lead the team that keeps our operations moving and our customers building.