Dispatch & Logistics Operations Manager

Auto Driveaway Transport Logistics; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) with Company Match

Paid Vacation and Wellbeing Days

Life Insurance

Performance-based incentives

Job summary

Auto Driveaway, a leading national provider of vehicle relocation services, seeks an energetic Operations Manager in Cincinnati, OH to execute dispatch operations. You will lead drivers and office staff, optimize vehicle service workflows, and ensure timely, safe, and compliant service for clients across the network.

The role requires strong management and logistics skills, plus the ability to communicate effectively with customers and internal teams.

Qualifications

• Ability to multi-task and prioritize across divisions.
• Strong management, interpersonal and communication skills.
• Solid logistics skill set and problem-solving abilities.
• Understanding of customer service delivery techniques and processes.
• Willingness to travel 2–3 times per year for meetings.

Responsibilities

• Motivate and lead drivers and office staff to meet service levels.
• Evaluate vehicle condition and coordinate maintenance approvals.
• Track and manage active vehicle services in the ERP system.
• Maintain relationships with vehicle service providers for quality outcomes.
• Complete title and registration tasks at DMVs for clients.
• Assign drivers based on client orders and driver availability.
• Ensure accurate updates and customer communications across internal systems.
• Identify and resolve issues impacting service levels and delivery times.

Skills

Management

Communication

Logistics

Multitasking

Prioritization

Tools

ERP systems

Job description

Description

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Cincinnati, OH location.

Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.

Essential Duties and Responsibilities:

• Motivates a staff of professional drivers and office personnel.
• Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services. (Auto Detail, Preventative Maintenance and Body Repair)
• Track and Manage all active vehicle services through Cloud Based ERP system.
• Manage, Maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
• Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
• Evaluates incoming pickup and delivery requests and determines driver assignments.
• Analyzes client orders and available drivers, plan and execute within client needs and expectations.
• Maintains 100% updates of internal systems, ensuring customer communication.
• Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
• Communicates with personnel or customers as to estimate time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
• Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
• Monitors and ensures performance of internal system that supports the dispatch function.
• Analyzes reports on a daily basis and identifies areas of improved efficiency.
• Implement driver assignments based on workforce availability scheduling parameters, ensures open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
• Develop action plans to correct deficiencies in service levels.
• Communicates with regional manager in formulating driver efficiency and work schedules.
• Ensures compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
• Assists with development of emergency contingency plans.
• Ensures all services are performed to client expectations.
• Ensures drivers maintain and submit receipts for all services performed.
• Supports corporate goals and objectives.
• Ensures all drivers are directed and managed within corporate personnel policies and procedures.
• Ensures proper security of company and customer assets.
• The incumbent of this position is expected to perform all other related duties as assigned.
• Safely operate Company and Client vehicles as needed.

Requirements:

• This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
• Must have strong management, human relations and communication skills.
• Ideal candidate will possess a strong logistic skill set.
• An understanding of customer service delivery techniques and problem-solving methods.
• Must be able to travel 2-3 times a year for meetings.

Benefits include:

• Health, Dental and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Wellbeing Days
• Life Insurance
• Eligible for annual and quarterly performance-based incentives

Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law.

Auto Driveaway participates in E-Verify to confirm employment eligibility.