Dispatch & Customer Service Coordinator - Transportation

Vectour Group; Atlanta (GA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

7 Paid Holidays

Job summary

Vectour Group in the Atlanta metro area is seeking an Eligibility Administrative Assistant who will help schedule and dispatch operators and drivers, maintain accurate call records, and prepare detailed activity reports throughout shifts.

The role emphasizes safety and customer service, requires a high school diploma and dispatch experience, and involves on-site work with occasional travel. You will use Windows and MS Office to document events and communicate with the operations team.

Qualifications

• High school diploma or equivalent.
• At least 1 year of dispatch operations experience in transportation.
• Customer service mindset with keen attention to detail.
• Proficient with Windows and MS Office; professional interaction with customers.

Responsibilities

• Assign stand-by or extra-board operators during absences or disruptions.
• Maintain two-way communication with operators and provide trip information.
• Monitor trips and adjust assignments to ensure on-time performance.
• Document scheduling and performance data during real-time operations.
• Record daily events and coordinate with operations staff.

Skills

Customer service

Attention to detail

Interpersonal skills

Multi-tasking

MS Office

Windows OS

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone system

Job description

Vectour Group in the Atlanta metro area is seeking an Eligibility Administrative Assistant who will help schedule and dispatch operators and drivers, maintain accurate call records, and prepare detailed activity reports throughout shifts.

The role emphasizes safety and customer service, requires a high school diploma and dispatch experience, and involves on-site work with occasional travel. You will use Windows and MS Office to document events and communicate with the operations team.