Dispatch Coordinator (Cox Fleet)

Cox Enterprises; Iowa; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary + bonus

Flexible time-off

Healthcare options

401(k) with match

Professional development

Parental & fertility benefits

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a Dispatch Coordinator to manage fleet logistics, ensuring timely dispatch and repair coordination across service providers. This role supports a 24/7/365 operation, requiring flexible shifts and proactive communication with customers and supervisors.

Ideal candidates will have dispatching experience, multitasking ability, and a customer-service mindset. The position can be remote for some regions and hybrid near our Cherryville, NC area, with full-time commitment.

Qualifications

• High school diploma or GED with 3 years dispatching experience in breakdown/tire for medium/heavy duty vehicles (or equivalent combos/5 years).
• Strong dispatching and multitasking skills.
• Degree in related discipline or relevant industry experience preferred.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Problem solving

Education

High school diploma or GED

Job description

Fleet service maintenance keeps the world moving. We're recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

If you're ready to ensure vehicles are road-ready and drivers are supported, let's talk!

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You'll Do

You'll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here's what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift

Work Arrangement:

• • This position requires all work to be performed within the United States.
  • This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC
  • This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC

Help us keep the wheels turning and the engines humming. Join Cox today!