Dispatch Analyst

Suntory; Cary (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Pepsi Bottling Ventures seeks a Dispatch Analyst to optimize the delivery network using ORTEC routing software. This hybrid role requires four in-office days and involves planning routes, coordinating with warehouse and sales, and ensuring on-time service.

You will analyze route performance, manage data, and drive continuous improvement while ensuring DOT Hours of Service and safety compliance across the network. Strong analytics and communication skills are essential.

Qualifications

• Bachelor's degree in business analytics or related field.
• 2+ years of data analytics experience.
• Dispatching, routing, or transportation operations experience.
• Hands-on experience with ORTEC routing and optimization software preferred.
• Strong understanding of delivery operations, DOT/HOS, and driver workflows.
• Ability to make quick decisions in a dynamic environment.
• Excellent communication and organization skills.
• Continuous improvement mindset.

Responsibilities

• Build, optimize, and publish daily delivery routes using ORTEC based on volume, requirements, driver hours, equipment, and service windows.
• Dispatch drivers daily and provide clear route and service expectations.
• Coordinate with warehouse, sales, and customer service to align load readiness and delivery priorities.
• Monitor performance metrics and identify routing improvement opportunities within ORTEC.
• Support contingency planning and respond to weather or operational disruptions.
• Ensure compliance with DOT Hours of Service planning and company safety policies.

Skills

Data analytics

Routing optimization

Dispatching

DOT/HOS knowledge

ORTEC routing software

Communication

Education

Bachelor's degree in business analytics or related field

Tools

ORTEC routing software

Excel

Job description

Unbottle YOUR Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Job Description

Pepsi Bottling Venturesis seeking a Dispatch Analyst to join our team.

Who We Are

We are jointly owned by Suntory and PepsiCo. Suntory is a family‑owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non‑alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond.

What We Do

We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally.

What Makes Us Unique

We bring you the beverages you love. We bring PepsiCo’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

What We Look for in Team Members

We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. We’d love to receive your application and talk with you about your interest in the position if the overview below describes you.

Dispatch Analyst Role Overview

The Dispatch Analyst is responsible for using analytics for optimizing the delivery network using ORTEC routing software to ensure safe, efficient, and on‑time service. This role is critical in planning DSD routes to meet customer expectations in an optimized manner. Hybrid 4 days in office.

Day-to-Day Responsibilities

Routing & Planning

• Build, optimize, and publish daily delivery routes using ORTEC based on volume, customer requirements, driver hours, equipment availability, and service windows.
• Manage master data of outlets in assigned areas.
• Validate route efficiency, miles, stops per hour, and time window compliance with planned standards.

Dispatch & Execution

• Dispatch drivers daily and provide clear route, stop, and service expectations.
• Collaborate with sales and distribution to meet/exceed customer delivery expectations.
• Serve as first point of contact for regions during the day.
• Ensure compliance with DOT Hours of Service planning, company safety policies, and customer delivery requirements, master data settings.
• Escalate safety, service, or master data issues appropriately.

Coordination & Communication

• Partner with warehouse, sales, and customer service teams to align load readiness and delivery priorities.
• Communicate service delays or exceptions to internal stakeholders.
• Support contingency planning during weather events or operational disruptions.

Reporting & Continuous Improvement

• Review daily performance metrics (time window compliance, route adherence, utilization, miles, Plan vs Actual).
• Identify routing improvement opportunities within ORTEC (zone design, stop sequencing, load balancing).
• Support ongoing optimization and system parameter improvements.

Required Qualifications

• Bachelor’s degree in business analytics, computer science, or related field.
• Two (2) or more years of data analytics experience required.
• Dispatching, routing, or transportation operations experience.
• Hands‑on experience with ORTEC routing and optimization software preferred.
• Strong understanding of delivery operations, DOT/HOS, and driver workflows.
• Ability to make quick decisions in a dynamic, time‑sensitive environment.
• Strong communication and organization skills.
• Enjoys solving problems.
• Has a continuous improvement mindset.

Compensation and Benefits

As part of your total compensation package, you will also receive the following benefits:

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job‑related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at [e-mail]