Dispatch

Century Gaming Technologies; Las Vegas (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life, AD&D, critical illness insurance

401(k) plan enrollment

Employee Assistance Program (EAP)

Job summary

Accel Entertainment, Inc. is seeking a dispatch/route coordinator to support gaming locations by directing field personnel and documenting service activity.

You will ensure accurate data entry, adherence to company rules, and timely communication with the Service team in a dynamic gaming environment. The role requires strong communication, multitasking, and the ability to work with minimal supervision while handling calls and emergencies.

Qualifications

• High school diploma or GED equivalent required.
• At least six (6) months’ customer service experience preferred.
• Must be able to multi-task and communicate clearly.

Responsibilities

• Dispatches route personnel to gaming locations and completes data entry for service calls.
• Complies with all changes in route location and with company and gaming rules and regulations.
• Follows dispatch standard operating procedures.
• Uses computer and related software to complete documentation.
• Completes data entry for all service and change calls.
• Maintains awareness of route communications systems and tracks personnel locations.
• Answers incoming calls and handles inquiries per dispatch procedures.
• Responds to emergency situations as needed.
• References complaints to Service Supervisor or Service Manager.

Skills

Excellent communication skills

Multitasking

Education

High school diploma or GED equivalent

Must be at least 18 years of age

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description

Essential Duties and Responsibilities

• Dispatches route personnel to gaming locations and completes data entry relative to service call
• Complies with all major changes in route location and with company and gaming rules and regulations
• Follows dispatch standard operating procedures
• Ability to use a computer and associated software to complete documentation
• Completes data entry for all service and change calls
• Basic understanding of route communications systems
• Track activity and location of all service personnel
• Answers incoming calls lines and handles all calls according to dispatch procedures
• Handles emergency situations
• Refers complaints and/or problems to Service Supervisor and/or Service Manager

Education and/or Work Experience Requirements

• High school diploma or GED equivalent required
• At least six (6) months’ customer service experience preferred
• Must be at least 18 years of age
• Excellent communication skills
• Must be able to multi-task

Physical, Mental and Environmental Demands

• Ability to safely and successfully perform the essential job function consistent with this job description
• Must be able to move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation
• Must be able to sit for prolonged periods
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state and local standards
• Must be able to read, write and speak the English language

#CGTGaming

Base Pay Range

$17.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.