Disease Intervention Supervisor, (B276006-1), 210, Immunization Action Plan

City of Laredo; Laredo (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

City of Laredo is seeking a dynamic Immunizations Program Manager to oversee the Public Health Department's immunization services for TVFC, ASN, and private vaccine channels. You will ensure safe, high-volume vaccination delivery for residents of Laredo and Webb County, manage inventory, billing, and reporting, and drive data-driven improvements.

The role requires coordination with the Medical Director and leadership, plus ensuring compliance with City and DSHS rules.

Qualifications

• Requires a Bachelor's degree in a health-related field.
• At least four years of experience in health care, public health, prevention, or health education.

Responsibilities

• Direct daily immunization clinic operations and staff.
• Supervise nurses, assistants, and clerks; assess performance and conduct evaluations.
• Manage TVFC and ASN vaccine operations per DSHS guidelines; maintain stock separation.
• Oversee vaccine inventory, cold-chain, and billing coordination.
• Ensure accurate records, consent, and reporting in immunization registries.
• Develop monthly vaccination production plans and set staffing targets.
• Monitor outcomes like doses, access, and turnout; implement improvements.
• Lead school-entry and seasonal vaccination campaigns with partners.

Skills

Public health program management

Staff supervision

Vaccine program operations

Budgeting

Data reporting & compliance

Education

Bachelor's degree in public health, health administration, or related field

Job description

This position is grant funded. Therefore, it is solely dependent on availability of grant funds.

Under the direction of the Clinical Services Administrator, plans, directs, supervises, evaluates and improves the daily operations of the City of Laredo Public Health Department Immunizations Program. Ensures safe, equitable, timely and high-volume vaccination services for residents of Laredo and Webb County through Texas Vaccines for Children (TVFC), Texas Adult Safety Net (ASN), and privately purchased vaccine services. Oversees vaccine inventory and cold-chain integrity, clinic productivity, staff accountability, billing and cash controls, reporting, community outreach, and compliance with City, Texas Department of State Health Services (DSHS), and applicable federal requirements. Develops data-driven initiatives to improve age-appropriate vaccination coverage and reduce missed vaccination opportunities.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Direct daily immunization clinic operations, patient flow, staffing, scheduling, vaccine administration support, service access, and timely resolution of operational problems; ensure qualified clinical staff perform clinical tasks within licensure and standing orders.
• Supervise assigned nurses, medical office assistants, clerks and temporary personnel; assign duties, cross-train, document competencies, coach performance, conduct evaluations, address attendance and service concerns, and recommend corrective action consistent with City personnel rules.
• Administer TVFC and ASN vaccine operations in accordance with current DSHS program eligibility, enrollment, storage, administration, documentation, accountability, reporting and audit requirements; maintain clear separation of publicly funded and private vaccine stock.
• Manage privately purchased vaccine stock, including forecasting, approved procurement, receipt, inventory, lot/expiration tracking, rotation, reconciliation, transfers, returns, wastage, cost control, and billing coordination.
• Oversee temperature monitoring, calibrated data loggers, refrigerator/freezer maintenance, vaccine transport, emergency backup storage, excursions, incident reporting, and documented corrective action under current vaccine storage and handling requirements.
• Ensure accurate screening, consent, vaccine information statements, contraindication review, administration records, vaccine lot and funding-source capture, patient recall, and timely immunization registry reporting as required; monitor data quality in the electronic health record and ImmTrac2.
• Establish monthly and seasonal vaccination production plans, realistic staff-level productivity expectations, outreach schedules and measurable targets using demand, staffing, supply, historical volume and public health priorities; report results and corrective actions to division leadership.
• Monitor doses administered, patients served, vaccine series completion, missed opportunities, appointment availability, wait times, outreach yield, inventory losses, documentation accuracy and vaccination coverage indicators; investigate underperformance and implement improvement plans.
• Lead school-entry, back-to-school, influenza and other priority immunization campaigns; coordinate with schools, healthcare providers, community organizations and DSHS to reach under vaccinated populations while maintaining clinic services.
• Oversee City-approved patient charges, insurance eligibility verification, coding, claims submission and payment reconciliation for eligible services; ensure staff follow approved fee schedules, payer rules and separation-of-duties controls.
• Implement and monitor City cash-handling policies: authorized cashier access, receipts for all collections, secure custody, daily cash drawer balancing, independent reconciliation, deposit preparation, timely deposits, discrepancy escalation and retention of auditable records; coordinate with Finance and Billing.
• Ensure compliance with City purchasing, procurement, contracts, inventory/property, budget, travel, records retention, privacy, cybersecurity, workplace safety, ethics, conflict-of interest, attendance and personnel policies, as applicable.
• Prepare budgets, purchasing requests, staffing justifications, grant/program reports, vaccine accountability records, quality assurance summaries and management dashboards; respond promptly to internal and external audits.
• Maintain written standard operating procedures, emergency response plans, staff training records, quality improvement activities and corrective-action logs; promptly report vaccine errors, temperature excursions, safety incidents, suspected fraud and material control deficiencies.
• Collaborate with the Medical Director and clinical leadership on vaccination protocols, adverse event response and referral pathways; ensure appropriate reporting under applicable requirements.
• Conduct assigned investigations of suspected and confirmed vaccine-preventable diseases under the technical guidance of the Epidemiology Manager/Clinical Services Administrator, including case interviews, vaccination-history verification, exposure assessments, contact identification and follow-up, and coordination of specimen collection and laboratory testing.
• Document investigation findings accurately, complete required case reports, maintain confidential records, and provide timely updates to the Epidemiology Manager/Clinical Services Administrator regarding investigation progress, potential disease clusters and issues requiring escalation.
• Carry out assigned disease-control and outbreak-response activities in coordination with the Epidemiology Manager/Clinical Services Administrator, Medical Director and clinical personnel, including post-exposure vaccination coordination, referrals for prophylaxis, symptom monitoring and communication of approved public health recommendations.
• Support coordination with schools, childcare facilities, healthcare providers and other affected settings to obtain investigation information, facilitate contact follow-up and arrange indicated vaccination services.
• The Manager is accountable for developing, monitoring and reporting a written monthly scorecard. Annual and quarterly numeric targets shall be approved by division leadership and adjusted for vaccine availability, population need, seasonal demand, staffing and program restrictions. Suggested measures include; Vaccinations administered by funding source, clinic session, outreach event and staff assignment; patients served and utilization of available appointment capacity. Timely reporting of vaccine administrations and correction of registry/EHR discrepancies; completion of required program documentation. Vaccination coverage and series-completion improvement for priority age groups, using valid local baseline and available population denominators.
• Perform related duties as assigned, including emergency public health response, mass vaccination activities and other departmental priorities.
• Completion of City mandated training and applicable DSHS immunization program training within prescribed deadlines.
• Position may require participation in public health emergencies and occasional evening or weekend outreach, consistent with City policies.
• Will be required to drive a City vehicle for City business use.
• Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of immunization program operations, TVFC and ASN requirements, vaccine storage and handling, private vaccine purchasing and revenue cycle processes, public health quality improvement, confidentiality, personnel supervision, City financial controls and community outreach.
• Knowledge of VPD surveillance and investigation procedures, case interviewing, exposure assessment, contact follow-up, outbreak-response activities and confidential case documentation.

Skills and Abilities:

• Ability to conduct assigned investigations, recognize and promptly elevate concerns, and coordinate effectively with the Epidemiology Manager and clinical partners.
• Ability to analyze service data, prepare reports, lead multidisciplinary teams, communicate in culturally responsive settings, resolve problems, enforce procedures and maintain accurate auditable records. Familiarity with electronic health records, immunization registries, spreadsheets and scheduling systems is required.
• Ability to plan and supervise program activities and staff.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
• Performs other duties as assigned.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements

Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
• Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations

Never

• Street environment (near moving traffic)
• Construction site
• Warehouse environment

Seldom

• Outdoor environment

Sometimes

• Confined space
• Vehicles

Often

• Office or similar indoor environment

Exposures

Never

• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Moving mechanical parts
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Seldom

• Extreme heat (above 100 degrees)

Sometimes

• Individuals who are hostile or irate
• Communicable diseases
• Fumes or airborne particles

Travel

Position will require the employee to travel

Never

• National travel
• International travel

Seldom

• Local travel
• Regional travel

Required Education and Experience

• Bachelor's degree from an accredited college or university with a degree in Arts, Science, Pre-Med, or related field and major course work in health promotion, health care education, medical, or a health-related field.
• At least four (4) years of experience in health care, health promotion, health education, prevention, or health research.

*Council of Higher Education Accreditation (C.H.E.A.)

Proof of TB Test/Screening will be required to be presented prior to employment.

Foreign Education:

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at [phone] two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.