Discharge Planning Assistant

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); On-site; USD 46,000 - 58,000; Full time

Job summary

Cincinnati Children's Burnet Campus is seeking a Regular, full-time team member in the CBDI Support department to coordinate Home Health Services Administration, arrange transportation, assist with discharge coordination, and document in the EMR.

The role also includes insurance verification, scheduling of specialty appointments, and active participation in quality improvement, data entry, and professional development to support patient-centered care.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline or equivalent education/experience.
• Experience with EMR documentation is preferred.

Responsibilities

• Arrange ambulance or medical transportation.
• Assist discharge coordination and share patient information per policy.
• Prepare memos and letters including letters of medical necessity.
• Assist with scheduling meetings and specialty appointments.
• Complete follow-up calls and document in EMR.
• Communicate progress barriers with care team.

Skills

EMR documentation

Communication skills

Education

High school diploma or equivalent

2+ years related experience

Tools

EMR system

Scheduling software

Job description

• Expected Starting Pay Range $22.18 - $27.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Burnet Campus

Department

CBDI Support

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $22.18 - $27.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Job Responsibilities

• Home Health Services Administration- Arranges ambulance or medical transportation. Provides support to the discharge coordination process. Obtain, send and fax patient information to external agencies following hospital policy related confidentiality. Prepares memos, letters and other documents including letters of medical necessity. Assists with scheduling of meetings including patient care conferences. Assist patient/family with specialty appointments as directed by care manager or clinical RN. Completes follow up calls to clients and their care providers at the request of the care manager or clinical RN. Able to elicit information during follow up calls and understands when to have care manager intervene. Documents accurately and promptly in the EMR. Communicates barriers in progress towards achieving patient goals with the care manager or clinical RN.
• Insurance Verification and Administration- Assists family with selection process for home services covered by family payer(s) as delegated by care manager or clinical RN. Obtains authorizations and benefits for post discharge services and documents in EMR. Follows through with verification for insurance coverage, authorized days and benefits as directed by the care manager or clinical RN.
• Quality- Participate with team members in quality improvement activities. Demonstrate customer focused interpersonal skills, utilizing problem solving and unique family needs and dynamics. Demonstrate family centered care in care team communications, rounds and meetings.
• Professional Development- Demonstrate professional communication and conflict management skills. Pursue continuous learning opportunities.
• Data Entry & Reporting- Assists in maintaining supportive data bases at the direction of the manager of hospital care managers.

Job Qualifications

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline OR equivalent combination of education and experience

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability