Discharge Facilitator

Avenir Behavioral Health Center; Surprise (AZ); On-site; USD 25,000 - 30,000; Part time

Job summary

Avenir Behavioral Health Center is seeking a part-time Discharge Facilitator to support the Social Services department in coordinating patient departures and managing logistics. You will handle transportation, patient belongings, EMR sign-outs, and documentation with accuracy and care.

You will work under the Director of Social Services to execute the discharge plan, ensuring smooth, safe transitions and timely completion of all required paperwork and communications with external agencies.

Qualifications

• Education: High School Diploma or GED required; Associate degree in Healthcare Administration, Human Services, or related field preferred.
• Experience: 1–2 years in a hospital, clinical, or social services setting performing administrative or patient-support duties.
• Technical Proficiency: Experience navigating EMR systems (e.g., Epic, Cerner) and general office equipment (faxing, scanning).
• Detail-Oriented: Exceptional accuracy in managing paperwork, audits, and patient personal effects.
• Communication: Compassionate and patient-focused communication style, with a high degree of professionalism when dealing with external agencies.

Responsibilities

• Transportation Coordination: Arrange and schedule appropriate patient transportation as needed to facilitate timely departure.
• Belongings Management: Retrieve patient items from the belongings closet, audit and verify items, and return them safely to the patient.
• EMR Tasks & Social Services Documentation: Complete official patient sign-out in EMR; close out social services forms and documentation; audit discharge folder and upload signed paperwork.
• External Communication & Patient Experience: Fax follow-up paperwork and referrals to external agencies; administer and complete patient satisfaction surveys.

Skills

Communication

Detail-oriented

EMR experience

Education

High School Diploma or GED

Associate degree preferred

Tools

Epic EMR

Cerner EMR

Job description

Job Summary

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Key Roles & Responsibilities

• Transportation Coordination: Arrange and schedule appropriate patient transportation (rideshare, non-emergency medical transportation, or family coordination) as needed to facilitate timely departure.
• Belongings Management: Retrieve patient items from the belongings closet, carefully audit and verify all items for accuracy against the intake inventory, and return them safely to the patient.

Job Title: Discharge Facilitator

Department: Social Services

Employment Type: Part-Time

Reports To: Director of Social Services

FLSA Status: Non-Exempt

Job Summary

The Discharge Facilitator plays a critical role in supporting the Social Services department by ensuring a smooth, safe, and efficient patient departure process. Working under the guidance of the Director of Social Services, this role focuses strictly on the tactical execution of the discharge plan created by the care team. The Discharge Facilitator does not create or modify the discharge plan, but is responsible for completing all operational, administrative, and logistical tasks required to transition the patient safely out of the facility.

Key Roles & Responsibilities

Patient Logistics & Personal Effects

• Transportation Coordination: Arrange and schedule appropriate patient transportation (rideshare, non-emergency medical transportation, or family coordination) as needed to facilitate timely departure.
• Belongings Management: Retrieve patient items from the belongings closet, carefully audit and verify all items for accuracy against the intake inventory, and return them safely to the patient.

EMR Tasks & Social Services Documentation

• EMR Sign-Out: Complete the official patient sign-out process within the Electronic Medical Record (EMR) system.
• Social Services Closeout: Close out and finalize all necessary social services forms, tasks, and documentation within the patient’s chart.
• Folder & Paperwork Audit: Compile and audit the physical discharge folder to ensure it entails all accurate, required paperwork prior to departure.
• Record Uploading: Scan and upload all completed, signed discharge paperwork into the patient’s chart promptly following departure.

External Communication & Patient Experience

• External Agency Transmission: Fax all necessary follow-up paperwork, social service records, and referrals to external agencies.
• Satisfaction Surveying: Administer and complete the patient satisfaction survey prior to departure, providing valuable insight to the Social Services team.

Qualifications & Skills

• Education: High School Diploma or GED required; Associate degree in Healthcare Administration, Human Services, or related field preferred.
• Experience: 1–2 years of experience in a hospital, clinical, or social services setting performing administrative or patient-support duties.
• Technical Proficiency: Experience navigating Electronic Medical Record (EMR) systems (e.g., Epic, Cerner) and general office equipment (faxing, scanning).
• Detail-Oriented: Exceptional accuracy in managing paperwork, audits, and patient personal effects.
• Communication: Compassionate and patient-focused communication style, with a high degree of professionalism when dealing with external agencies.