Disaster Relief Call Center Representative

MCI; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

MCI is seeking customer service representatives to assist with service inquiries related to disaster relief efforts. This position offers temporary remote work options, paid time off, health benefits after 90 days, and opportunities for career growth. Applicants should be 18 or older, possess a high school diploma, and have strong organizational and communication skills.

Benefits

Paid Time Off (PTO)

Health benefits after 90 days

Incentives and rewards through contests

Career growth opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are required.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Assist customers with service inquiries related to disaster relief.
• Learn common requests and effective solutions to improve customer experience.
• Utilize service techniques and account management systems.

Skills

Organization

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for temporary remote work in response to disaster relief efforts
- Incentives and rewards through daily, weekly, and monthly contests, including cash bonuses and prizes
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Health benefits available for full-time employees after 90 days, with access to MEC medical plans after just 30 days
- Career growth opportunities with a focus on internal promotions
- Engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Assist customers with service inquiries related to disaster relief
- Learn common requests and effective solutions to improve customer experience
- Utilize service techniques and account management systems
- Escalate customer dissatisfaction to appropriate channels
- Maintain a positive and enthusiastic outlook while supporting customers

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Strong problem-solving and conflict resolution skills
- Familiarity with Windows operating systems
- Ability to thrive in a fast-paced and changing environment

#BusinessProcessOutsourcing #RemoteWork #CustomerService #CareerGrowth #IncentivesAndRewards

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