Disaster Case Manager

CryptoHumanity Foundation; Los Angeles (CA); Hybrid; USD 60,000 - 78,000; Full time

Job summary

CryptoHumanity Foundation is seeking a Disaster Case Manager to support households affected by disasters in Los Angeles County. You will conduct intakes, refer to resources, assist with public assistance applications, and coordinate with staff to ensure a continuum of services.

Applicants should have at least two years in case management, experience with diverse communities, data coordination, and strong communication skills.

Qualifications

• At least two years of relevant experience in case management (or equivalent).
• Minimum 2 years' experience in case management, preferably in the public or non-profit sector.
• Experience working with families from diverse age, cultural, ethnic and socioeconomic backgrounds.
• Experience with data management and coordination.
• Experience in identifying and developing partnerships with organizations to meet client needs.
• Experience in health and/or nutrition programs is a plus.
• Disaster experience strongly preferred.
• Bilingual in English and Spanish or another language highly preferred.

Responsibilities

• Serve as a case manager for households impacted by disasters, taking on a large client load and assisting them with dynamic recovery-based needs.
• Contact potential clients from outreach efforts to encourage participation and enroll if appropriate.
• Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner.
• Develop trust and rapport with clients and refer to programs and resources as needed.
• Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
• Work closely with program staff to provide a continuum of services.
• Adhere to all program guidelines, policies, protocols and workflows.
• Update and share community resources with program staff.
• Track and monitor program data and deliverables.
• Support staff members in training and capacity building on case management and resource navigation services.
• Other duties as assigned.

Skills

Case management

Data management

Partnership development

Bilingual English/Spanish

Communication skills

MS Office

Tools

MS Office

Referral platforms

Job description

Description

The Disaster Case Manager will conduct intakes, refer and assist clients to resources and public assistance programs, and assist disaster impacted individuals in their recovery process.

• Serve as a case manager for households impacted by disasters, taking on a large client load and assisting them with dynamic recovery-based needs
• Contact potential clients from outreach efforts to encourage participation and enroll if appropriate
• Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner
• Develop trust and rapport with clients and refer to programs and resources as needed
• Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
• Work closely with program staff to provide a continuum of services
• Adhere to all program guidelines, policies, protocols and workflows
• Update and shares community resources with program staff
• Track and monitor program data and deliverables
• Support staff members in training and capacity building on case management and resource navigation services
• Other duties as assigned

Scope and Travel:

• Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District

Qualifications:

• At least two years of relevant experience in case management(or equivalent experience.)

Experience:

• Minimum 2 years' experience in case management, preferably in the public or non-profit sector
• Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
• Demonstrated experience with data management and coordination
• Demonstrated experience in identifying and developing partnerships with organizations to meet needs of clients
• Demonstrated experience in health and/or nutrition programs a plus.
• Previous disaster experience strongly preferred

Skills and Competencies:

Ability to work independently and as part of a team

Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries

Excellent written and verbal communication skills

Proficient in MS Office applications and referral platforms

Flexible and adaptive to a frequently changing environment

Close attention to detail and a high level of accuracy

Experience working with FEMA Individual Assistance programs highly preferred

Bilingual in English and Spanish or another language highly preferred

Summary

In accordance with CA law, the expected pay range for this CA position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Clear pre-employment background check requirements, including local, state, and national criminal records checks, sex offender registries, employment, education verifications and child abuse registry check (if required by state regulations) are required post job offer and prior to employment.

Safeguarding

CORE is committed to keeping children and vulnerable individuals safe and has a Zero Tolerance policy for sexual exploitation and abuse. Every CORE employee, consultant and volunteer is bound by CORE’s Code of Conduct and Safeguarding Policy. By applying for this position, an applicant confirms that they have not previously violated an employer’s safeguarding, sexual misconduct, (child) sexual exploitation and abuse, or human trafficking policy.