Disability Representative

Sedgwick Claims Management Services Ltd; California (MO); Hybrid; USD 30,307 - 33,062; Full time

Benefits offered by this job

Hybrid work style

Medical insurance

Dental insurance

Vision insurance

401(k) and matching

Paid time off

Job summary

Sedgwick Claims Management Services Ltd is hiring a Disability Representative in West Hills, CA. You will evaluate medical information, determine disability benefits, and coordinate returns to work with employers and physicians.

The role emphasizes adherence to ERISA and FMLA regulations and requires strong communication skills. We offer a stable in-office and virtual hybrid work environment with comprehensive training, mentorship, and opportunities for growth, plus a benefits package that

Qualifications

• Knowledge of ERISA regulations, deductions, disability duration and medical management
• Knowledge of state and federal FMLA regulations
• Strong communication, both oral and written, with clients and claimants
• Proficiency with Microsoft Office and claims workflow systems
• Analytical, interpretive, and multitasking skills

Responsibilities

• Makes disability claim determinations and recommendations for approval/denial
• Reviews medical information to determine disability per plan
• Coordinate return-to-work with employer and physician
• Communicates with claimants, providers and clients throughout claims process
• Medically manages routine disability claims and ensures plan compliance
• Refer cases for external reviews or vendor input as needed
• Maintain quality program standards and professional client relationships

Skills

ERISA regulations

FMLA regulations

Medical terminology

Oral and written communication

Microsoft Office

Analytical thinking

Organization

Teamwork

Negotiation

Decision making

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

## Disability RepresentativeApplylocations: West Hills, CA - Fallbrooktime type: Full timeposted on: Posted Todayjob requisition id: R75688By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceDisability Representative**Disability Representative****Our teams thrive together!** We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence **West Hills, CA.** 8521 Fallbrook Ave. Suite 250, West Hills, CA **What we offer:*** A **stable, consistent work environment**—both in-office and virtual* A **comprehensive training program** to help you support employees and customers from some of the world’s most respected brands* A **dedicated mentor and manager** to guide you every step of your career journey* **Career development and promotional opportunities** as you take on new responsibilities* A **diverse, all-inclusive benefits package** designed to support your mental, physical, financial, and professional well-being**Your next big opportunity starts here—are you ready to join us?****PRIMARY PURPOSE**: Provides disability case management and routine claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and adjustments, medically managing disability claims; coordinates investigative efforts, thoroughly reviewing contested claims, negotiates return to work with or without job accommodations, and evaluates and arranges appropriate referral of claims to outside vendors.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Makes claim determinations, based on the information received, to approve routine disability claims or makes a recommendation to team lead to deny claims based on the disability plan.* Reviews and analyzes routine medical information (i.e. attending physical statements, office notes, off work notes, etc.) or consults with a nurse to determine if the claimant is disabled as defined by the disability plan.* Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians) regularly.* Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.* Informs claimants of documentation required to process claims, required time frames, payment information and claims status by phone, written correspondence and/or claims system.* Communicates with the claimants’ providers to set expectations regarding return to work.* Medically manages routine disability claims ensuring compliance with duration control guidelines and plan provisions.* Communicates clearly and timely with claimant and client on all aspects of claims process by phone, written correspondence and/or claims system.* Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims.* Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.* Negotiates return to work with or without job accommodations via the claimant’s physician and employer.* Refers cases as appropriate to team lead and clinical case management to assist with claim determination.* Meets the organization’s quality program(s) minimum requirements.* Maintains professional client relationships and provides excellent customer service.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.**QUALIFICATIONS****Education & Licensing** High school diploma or GED required.**Experience** Two (2) years of related experience or equivalent combination of education and experience required. One (1) year of office or customer service experience required. One (1) year of benefits or claims management experience preferred.**Skills & Knowledge*** Knowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application procedures* Knowledge of state and federal FMLA regulations* Working knowledge of medical terminology and duration management* Excellent oral and written communication, including presentation skills* Proficient computer skills including working knowledge of Microsoft Office* Analytical, interpretive, and critical thinking skills* Strong organizational and multitasking skills* Ability to work in a team environment* Ability to meet or exceed performance competencies as required by program* Effective decision-making and negotiation skills* Ability to exercise judgement with limited supervision**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required**Auditory/Visual:** Hearing, vision and talking**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $22.00 to 24.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*