Disability Operations Manager

Dane Street; Washington (District of Columbia); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401k with match

Remote workspace stipend

Paid time off

Life insurance

Job summary

Dane Street is seeking a leader to oversee the profitability and performance of the regional operations center. You will drive staffing efficiency, manage performance expectations, and deliver regular reports to management.

The role requires experience in healthcare/insurance settings, and familiarity with workers’ compensation or auto insurance is preferred. A degree is preferred and strong communication is essential.

Qualifications

• Associate’s or Bachelor's degree preferred.
• Healthcare/insurance or claims experience is a plus.
• Experience in Worker's Compensation or Auto insurance settings preferred.
• Long Term / Short Term Disability Claims background preferred.

Responsibilities

• Oversee overall production, performance, and quality of the assigned region.
• Plan and organize daily activities related to production and operations.
• Measure productivity using performance data, financial data, and activity reports.
• Coordinate with HR, finance, IT and BA to ensure successful operations.
• Hire and train new employees; manage schedules and evaluations.
• Oversee the deposition process at the request of the client or defense counsel.

Skills

Communication

Critical Thinking

Time Management

Computer Literacy

Typing

Leadership

Education

Associate’s Degree

Bachelor’s Degree

Job description

Job Summary

Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.

• Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.
• Long Term / Short Term Disability Claims background is preferred.

Major Duties & Responsibilities

Responsible for the overall production, performance, and quality of the assigned region.

• Plans and organizes daily activities related to production and operations.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
• Determines labor needs to meet production goals.

Supervisory Responsibilities

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Oversee the deposition process at the request of the client or defense counsel.

Other duties as assigned.

Education/Credentials

An Associate’s Degree or Bachelor’s Degree is preferred.

Job Relevant Experience

Business experience in a healthcare and/or insurance setting is preferred.

Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.

Long Term / Short Term Disability Claims background is preferred.

Job Related Skills/Competencies

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

Working Conditions/Physical Demands

Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home.

This job description is subject to change at any time.

Requirements

Beginning compensation will depend on several factors, including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses.

Our Commitment

We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

About Dane Street

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.