Disability & LOA Administrator

Jordan's Furniture; East Taunton (MA); On-site; USD 45,000 - 56,000; Full time

Job summary

Jordan's Furniture is seeking a Leave of Absence & Workers’ Compensation Coordinator to administer leave, disability, and workers' compensation programs. You will partner with employees, managers, HR, payroll, and vendors to ensure accurate case management and timely guidance.

The role emphasizes compliance, confidentiality, and exceptional customer service while supporting accommodation requests and reporting requirements.

Qualifications

• 2–4 years of benefits/HR experience required.
• Strong organizational and multitasking abilities.
• Excellent confidential communication skills.
• Detail-oriented with accurate record-keeping.
• Proficient in Word, Excel, Outlook; confidentiality required.

Responsibilities

• Administer routine leave of absence and disability cases.
• Communicate leave requirements and deadlines to employees and managers.
• Serve as primary contact for leave and workers' compensation matters.
• Coordinate workers' compensation claims and documentation.
• Monitor cases for deadlines and compliant resolution.
• Maintain confidential records across HR/payroll systems.
• Support accommodation requests and communications.
• Prepare reports including OSHA documentation and audits.
• Identify issues and escalate sensitive matters.
• Perform other duties as assigned.

Skills

Leave administration

Disability management

Records management

Customer service

MS Office

Education

High school diploma or equivalent

Tools

HRIS

Absence management system

MS Office (Word/Excel/Outlook)

Job description

Are you passionate about helping employees navigate important life events while ensuring a seamless and supportive experience? We are seeking a detail-oriented and compassionate Leave of Absence & Workers’ Compensation Coordinator to support the administration of leave, disability, workers' compensation, and accommodation programs. In this role, you'll serve as a trusted resource for employees and leaders while helping ensure compliance, accuracy, and outstanding customer service.

What You'll Do

As the Leave of Absence & Workers’ Compensation Coordinator, you will provide day-to-day administration and case management support for leave and workers' compensation programs. You will partner closely with employees, managers, HR, payroll, external vendors, and insurance carriers to ensure cases are managed effectively and employees receive timely guidance and support.

Key Responsibilities

• Administer routine leave of absence and disability cases in accordance with company policies and applicable federal and state laws.
• Communicate leave requirements, deadlines, benefit information, and return-to-work expectations to employees and managers.
• Serve as the primary point of contact for employees, managers, payroll partners, HR team members, and absence management vendors regarding leave and workers' compensation matters.
• Coordinate workers' compensation claims, including claim reporting, documentation collection, employee outreach, and ongoing claim administration.
• Monitor leave, disability, and workers' compensation cases to ensure timely submission of documentation, compliance with deadlines, and accurate case resolution.
• Maintain confidential records, case notes, correspondence, and system data across HR, payroll, leave, and workers' compensation platforms.
• Support workplace accommodation requests by coordinating documentation, tracking requests, and facilitating communications.
• Prepare reports and maintain required records, including workers' compensation logs, OSHA-related documentation, audits, data validation, and annual compliance activities.
• Identify issues, discrepancies, or potential risks and escalating complex or sensitive matters appropriately.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 2-4 years of experience in benefits administration, human resources, leave administration, disability management, workers' compensation, or a related field.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and cases simultaneously.
• Excellent customer service and communication skills, including the ability to handle confidential and sensitive matters professionally.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook. Ability to maintain confidentiality and exercise sound judgment.

Preferred Qualifications

• Associate degree or coursework in Human Resources, Business Administration, Benefits Administration, or a related field.
• Direct experience administering leave, disability, or workers' compensation cases.
• Working knowledge of FMLA, ADA, state leave laws, workers' compensation processes, and wage replacement benefits.
• Experience working with HRIS, absence management, claims administration, or case management systems.

Why You'll Love This Role

• Make a meaningful impact by supporting employees during significant life and health events.
• Collaborate with HR, Benefits, Payroll, and operational leaders across the organization.
• Build expertise in leave administration, accommodations, compliance, and workers' compensation.
• Work in a role that combines employee support, problem-solving, and operational excellence.

Pay Range: $33.00 - 41.00 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan's Furniture is an Equal Opportunity Employer.

#IND