Disability Clinical Specialist

Sedgwick; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Sedgwick is seeking an Accommodation Clinical Specialist to perform standard clinical evaluations on claims requiring additional review. You will consult with providers and employees, guiding medical information substantiation for employee absence decisions and disability claims.

In this role you will review medical documents, communicate status with stakeholders, provide guidance to claims examiners, and support high-quality medical decision-making while traveling as needed.

Qualifications

• Bachelor's degree or equivalent; CRC license required.
• Four years of related experience in medical/psychological or industrial medicine and insurance experience.
• Knowledge of medical practices across orthopedics, general medicine, surgery, mental health, obstetrics, oncology.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office and healthcare data interpretation.
• Strong organization, multitasking, and teamwork abilities.

Responsibilities

• Performs standard clinical reviews of referred medical claims to ensure adequate information is received to support the claim and decision rationale.
• Completes medical reviews by evaluating documentation and interpreting the impact of a condition on the ability to perform job functions.
• Communicates clearly with employees and providers to discuss clinical status, progress, and work status.
• Provides follow-up recommendations for ongoing medical management of claims; ensures recommendations are made.
• Acts as a clinical resource to claims examiners for medical terminology and substantiating claim decisions.
• Backs up disability claims as needed and travels as required.

Skills

Medical terminology

Written communication

Interpersonal skills

Teamwork

Analytical thinking

MS Office

Education

Bachelor's degree or equivalent

CRC License

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Accommodation Clinical Specialist

PRIMARY PURPOSE:

Performs standard clinical evaluations on claims that require additional review based on medical condition, client requirement, and/or complexity. Consults with providers and employees by providing case direction and ensures medical information substantiates the need for employee absence from work.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Performs standard clinical reviews of referred medical claims based on client requirements to ensure accurate and sufficient information is received by employees and providers to support the claim request and documents decision rationale.
• Completes medical review of all claims by reviewing medical documentation received and applying practical clinical knowledge to ensure information substantiates disability and to interpret the impact the condition has on the ability to perform job functions.
• Communicates clearly and professionally, on the phone and/or in writing with employee and/or providers to discuss employee’s clinical status, progress, and work status.
• Provides clear and appropriate follow-up recommendations for ongoing medical management of claims; ensures appropriate recommendations are made on claims.
• Consistently achieves appropriate quality audit scores.
• Acts as clinical resource to claims examiners to provide guidance on the medical management of claims including comprehension of medical terminology and substantiating claim decisions.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Acts as a backup for key disability claims on an ad hoc basis.
• Performs other duties as assigned.
• Travels as required.

Qualifications

Education & Licensing

Bachelor's degree or equivalent preferred. Current CRC License required. Current license, registration and/or professional designations as required within the jurisdiction. Clinical expertise must be kept current by acquisition of the necessary CEUs to maintain licenses and designations.

Experience

Four (4) years of related experience or equivalent combination of experience and education required to include experience in a direct medical/psychological setting or physical industrial medicine and previous insurance or related experience.

Skills & Knowledge

• Knowledge of current medical practices in health care management in a variety of areas (including, but not limited to, orthopedics, general medicine for acute and chronic conditions, general surgery, mental health, obstetrics, oncology, and physical and occupational rehabilitation)
• Excellent oral and written communication, including presentation skills
• Proficient computer skills including working knowledge of Microsoft Office
• Analytical and interpretive skills
• Strong organizational and multitasking skills
• Excellent interpersonal skills
• Ability to exercise judgement and critical thinking skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.