DIRECTV TECHNICIAN

Axis Satellite, LLC; Fort Myers (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off and holiday pay

Opportunities for professional develop

Job summary

Axis Connected Technologies in Fort Myers, FL seeks a skilled DIRECTV Technician for installation, maintenance, and repair across commercial, lodging, institutions, and residential settings. You will set up satellite dishes and receivers, use hand and power tools, and ensure customer satisfaction through clear explanations and reliable service.

The role demands problem-solving, strong communication, and willingness to work flexible hours, including evenings and weekends.

Qualifications

• Experience in satellite installation or related field preferred.
• Strong troubleshooting and technical understanding of satellite systems.
• Excellent communication and customer service skills.

Responsibilities

• Install satellite systems including dishes, receivers and equipment, using hand and power tools.
• Perform maintenance and repairs to ensure optimal system performance.
• Explain system operations to customers and resolve questions or concerns.
• Provide technical support and guidance on usage and upgrades.
• Follow safety protocols and document service reports and inventory usage.

Skills

Satellite install

Troubleshooting

Customer service

Driver's license

Job description

Job Title:DIRECTVTechnician - Commercial, Lodging, Institutions and Residential

Location: Fort Myers, Florida

Job Type: Full-Time

Salary: Based on experience + Benefits

About Us:

Axis Connected Technologies is a premier provider ofDIRECTVservices, committed to delivering exceptional entertainment solutions to a wide range of clients, including commercial enterprises, lodging facilities, institutions, and residential homes. We are seeking a skilled and adaptableDIRECTVTechnician to become part of our team. If you thrive in a dynamic environment, enjoy engaging with various clients, and excel in both technical and customer service roles, we would love to hear from you!

Job Overview:

TheDIRECTVTechnician will take charge of the installation, maintenance, and repair ofDIRECTVsatellite systems across multiple settings. This position demands a combination of technical skills, problem-solving abilities, and outstanding customer service to ensure all clients receive top-quality support and service.

Key Responsibilities:

• Installation: Conduct professional installations ofDIRECTVsatellite systems. This involves setting up satellite dishes, receivers, and related equipment while ensuring both functionality and customer satisfaction. Utilize hand tools, power tools, and diagnostic equipment during installation.
  • Systems Include:
    • Com3000
    • DRE
    • D2Advantage
    • MediaTune
    • GENIE Residential Equipment
• Maintenance and Repair: Identify and resolve technical issues withDIRECTVsystems. Carry out necessary repairs and adjustments to ensure optimal system performance.
• Customer Service: Provide exceptional customer service by clearly explaining system operations, addressing client questions, and efficiently resolving any concerns.
• Technical Support: Offer expert guidance and assistance on system usage, troubleshooting, and upgrades, customized to meet the specific requirements of our clients.
• Safety and Compliance: Adhere to all safety protocols and industry regulations during installations and service visits. Ensure compliance with company standards and procedures.
• Documentation: Complete and submit all required paperwork accurately, including service reports, installation forms, and customer feedback documents.
• Equipment Management: Keep company tools and equipment in excellent working order. Manage inventory and ensure proper handling and storage of equipment.

Qualifications:

• Experience: Prior experience in satellite installation, telecommunications, or a related field is preferred. Experience in diverse environments such as residential, commercial, lodging, and institutional settings is a plus.
• Technical Skills: Strong technical understanding of satellite systems and troubleshooting skills. Familiarity withDIRECTVproducts and services is advantageous.
• Customer Service: Excellent communication and interpersonal skills, with a strong focus on delivering high levels of customer satisfaction.
• Physical Requirements: Ability to lift and carry equipment, work at heights, and adapt to various physical environments.
• License and Certification: A valid driver's license with a clean driving record. Relevant certification or training in satellite installation is beneficial.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.
• Comprehensive health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holiday pay
• Opportunities for professional development and training