Director, Productivity & Workforce Transformation

West Monroe; New York (NY); On-site; USD 200,000 - 275,000; Full time

Benefits offered by this job

Unlimited flexible time off

Medical, dental, and vision insurance

401(k) plan

Annual bonuses

Paid parental leave

Job summary

West Monroe is looking for a Director in New York to lead their Organization People & Change practice. The ideal candidate will focus on improving productivity through workforce analytics and AI-enabled workflow transformations. This role involves managing client engagements for labor productivity and cost takeout.

The Director will also be responsible for team leadership, client satisfaction, and driving business development initiatives to enhance operational efficiency. Extensive consulting experience is required.

Qualifications

• 10+ years of experience in consulting, operations, or transformation roles.
• Experience in productivity improvement and labor efficiency.
• Strong ability to build and communicate quantified business cases.

Responsibilities

• Lead client engagements focused on labor productivity and cost takeout.
• Identify opportunities to apply AI and redesign workflows.
• Develop proposals and drive business development initiatives.

Skills

Consulting experience

Productivity improvement

Workforce analytics

AI application

Stakeholder management

Education

10+ years of experience in consulting or transformation roles

Tools

Lean methodologies

Workflow analysis

Job description

Are you ready to make an impact? West Monroe is seeking a Director to join our Organization People & Change practice within the Work & Workforce Transformation discipline. This role is designed for a leader with a clear point of view on how organizations improve productivity—combining workforce analytics, process redesign, cost takeout, and AI‑enabled workflow transformation to unlock measurable value.

Our Work & Workforce Transformation team focuses on helping clients redesign how work gets done at scale—improving labor efficiency, reducing cost, increasing throughput, and embedding AI into day‑to‑day operations.

What You’ll Do

Lead Work Transformation & Cost Takeout Engagements

• Lead client engagements focused on labor productivity, cost takeout, operating model improvement, and process redesign
• Assess workflows, service models, and management systems to identify value leakage
• Build quantified value cases using operational data, work measurement, and financial modeling
• Translate opportunities into executable roadmaps with clear ownership, milestones, and value realization

Drive AI‑Enabled Workflow Transformation

• Identify opportunities to apply AI, automation, and decision support within business processes
• Prioritize use cases based on business impact, feasibility, and adoption readiness
• Redesign workflows that embed AI into how work gets done (including human‑in‑the‑loop models)
• Ensure initiatives are tied to measurable outcomes through KPI definition, tracking, and governance

Drive Business Development

• Originate and close productivity/work transformation‑focused engagements (e.g., labor optimization, cost takeout, AI‑enabled workflow transformation)
• Develop proposals, scopes, pricing approaches, and staffing models
• Identify and shape follow‑on opportunities by translating client pain points into quantified value stories
• Partner across industry and technology teams to bring integrated solutions to market

Lead Teams & Grow the Practice

• Own engagement delivery, team leadership, quality, economics, and client satisfaction
• Coach team members in productivity methods, structured problem solving, and executive communication
• Contribute to productivity/workforce methodologies, tools, and go‑to‑market assets

What You’ll Bring

• 10+ years of experience in consulting, operations, or transformation roles
• Deep experience in productivity improvement, including labor efficiency, workforce analytics, cost takeout, or process transformation
• Strong ability to build and communicate quantified business cases (workload analysis, capacity, cost, ROI)
• Experience applying process improvement methods (e.g., lean, workflow analysis, operating model design)
• Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
• Track record of selling and delivering work in a consulting or advisory environment
• Strong executive communication and stakeholder management skills
• Experience in one or more of West Monroe’s core industries preferred

What Success Looks Like

• You quickly identify and quantify productivity opportunities and mobilize teams to capture value
• Engagements deliver measurable outcomes (cost reduction, labor efficiency, throughput improvement, capacity unlock)
• Clients adopt AI‑enabled workflows that drive sustained operational impact
• You help grow the Work & Workforce Transformation discipline through delivery, mentorship, and business development

Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits, is available. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our 401(k) plan, purchase shares from our Employee Stock Ownership Program, and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

National: $200,000—$275,000 USD

West Monroe is an Equal Employment Opportunity Employer.

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

Please review our current policy regarding the use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.