Director Workforce Management & Analytics

O'Reilly Auto Parts; Springfield (MO); On-site; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Career Growth Opportunities

Job summary

A leading automotive parts retailer is seeking a Senior Workforce Management Leader. You will be responsible for developing labor standards, leading a team to analyze data for insights, and managing scheduling compliance in a fast-paced retail environment. Required qualifications include over 10 years in Workforce Management, leadership experience, and strong proficiency in BI tools. The position offers competitive wages, benefits like 401k, and opportunities for career growth.

Qualifications

• Minimum of 10 years of experience in Workforce Management.
• 5+ years in a Senior Leadership Role required.
• Deep expertise in labor modeling and scheduling algorithms.

Responsibilities

• Develop and maintain enterprise labor standards.
• Lead a team to transform data into actionable insights.
• Establish a data analytics roadmap focused on reducing unproductive labor hours.

Skills

Workforce Management

Labor Modeling

Scheduling Algorithms

Business Intelligence Tools (Tableau, Power BI)

SQL or Python

Customer Service Skills

Organizational Skills

Microsoft Office Suite

Education

High school diploma or equivalent

B.S. in Business Administration, Data Science or Engineering

Tools

UKG

DOMO

Zebra

Job description

Essential Job Functions

• Develop and maintain the enterprise labor standards with a strategic labor modeling.
• Using forecasting and demand planning, create long‑range, budget, and short‑range forecasting.
• Serve as the functional owner of the workforce management software suite (i.e., UKG, DOMO, Zebra) ensuring the system is configured to optimize scheduling compliance and budget adherence.
• Lead a team of analysts to transform raw data into actionable insights which may include labor leakage, turnover correlations, and the ROI of the labor investments on sales conversion.
• Cross‑functional leadership responsibilities by partnering with Finance on labor budgeting and HR on retention strategies, as well as Store Ops to ensure labor models are practical and sustainable in a fast‑paced retail environment.
• Through model validations, refine the labor standards for high‑touch services (i.e., parts delivery) to ensure they reflect current operational reality.
• Establish a data analytics roadmap focused on reducing “unproductive” labor hours.

Skills / Education / Experience

• Required
• High school diploma or equivalent
• 10+ years in Workforce Management
• 5+ years in a Senior Leadership Role
• Deep expertise in labor modeling, scheduling algorithms, and time/attendance compliance
• Strong proficiency in BI tools (Tableau, Power BI) and a foundational understanding of SQL or Python
• Store interpersonal, written, and verbal communication skills
• Self‑motivated, highly collaborative individual with attention to detail and the ability to maintain a high level of confidentiality and accuracy
• Ability to coordinate and oversee the efforts of multiple support teams
• Excellent customer service, organizational, and time management skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point)
• Desired
• B.S. in Business Administration, Data Science or Engineering
• 5+ years of O’Reilly store or similar retail experience
• Multilingual writing and language skills

Compensation and Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Equal Opportunity Employer

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation, and position details.