Director- Variable Project Delivery (Menlo Park, CA)

Turner & Townsend; San Francisco (CA); On-site; USD 185,000 - 215,000; Full time

Job summary

Turner & Townsend is seeking an Associate Director, Variable Commission Delivery to lead a dedicated team delivering variable PM and CM services for a top-tier global client. You will own the client relationship, oversee contract compliance, and drive revenue growth across regions.

The role requires strong leadership, financial acumen, and the ability to scale operations globally while maintaining exceptional service delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business, Finance, Real Estate, or related field; or equivalent experience.
• Proven leadership in managing complex client accounts and service delivery in real estate or professional services.
• Strong financial acumen with P&L experience and contractual financial understanding.
• Excellent written and verbal communication with client-facing experience.
• Ability to analyze complex documents and manage multiple priorities and deadlines.

Responsibilities

• Act as Key Account Lead for variable service delivery of PM and CM on the client account.
• Extend regional scope globally (Americas to EMEA & APAC) as needed.
• Build client and stakeholder relationships to grow the variable pipeline.
• Own and be the client face of all variable commissions throughout their lifecycle.
• Lead escalation for variable service delivery and performance issues.
• Lead a team of Project and Cost Managers across the Americas to support the top global client.
• Ensure compliance with policies and contractual obligations in variable commissions.
• Collaborate with PMO Leaders to maximize global opportunity pipelines.
• Socialize variable pipelines with LMAs and regional leaders for visibility and staffing.

Skills

Leadership

Client management

Project management

Financial acumen

Communication

Excel

PowerPoint

Education

BA/BS in Business, Finance, Real Estate or related field

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.

Our capabilities include programs, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.

Our capabilities include programs, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Job Description

The Associate Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Associate Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth.

What You’ll Do:

• Act as Key Account Lead accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
• Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship.
• Build client and stakeholder relationships in pursuit of building T&T’s variable pipeline outside of the PMO.
• Act as the owner and client face of all variable commissions throughout their lifecycle.
• Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise.
• Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s).
• Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions.
• Work with PMO Regional Leaders, build and maximize opportunity pipeline globally.
• Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions.
• Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client.
• Provide guidance, oversight and continuous improvement in T&T bidding activity on the account.
• Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing.
• Cognizant of financials where LMAs are leading, including rebate position.
• With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions.
• With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions.
• Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree (BA/BS) from a four-year college or university in a relevant field (e.g., Business, Finance, Project Management, Real Estate) or equivalent work experience.
• Proven experience in a leadership role managing complex client accounts and service delivery, preferably within real estate or professional services.
• Demonstrated experience in project management and/or cost management services.
• Strong financial acumen with experience managing P&L and understanding contractual financial obligations.
• Excellent written and verbal communication skills; ability to effectively present information to clients, internal stakeholders, and senior leadership; strong interpersonal skills for building and maintaining relationships.
• Requires knowledge of financial terms and principles, ability to calculate intermediate figures, and conduct basic financial analysis. Cognizance of complex financial structures and rebate positions per Master Service Agreements.
• Ability to comprehend, analyze, and interpret complex documents and solve problems involving multiple variables. Requires strong analytical and quantitative skills.
• Intermediate skills with Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn and utilize internal project management and financial tracking tools (e.g., T&T Project Pipeline Tool); strong organizational and analytical skills with an ability to manage multiple priorities and deadlines.
• Demonstrated ability to build, lead, and mentor high-performing teams.
• Provides formal supervision to a team of dedicated variable Project Managers and Cost Managers, including hiring, training, performance management, and career development.
• May provide informal supervision and technical guidance to co-workers within work units and/or projects, coordinating and assigning tasks as needed.

Additional Information

The base salary range for this role is $185,000-$215,000. This range reflects the company's good faith estimate of the base salary for this position at the time of the posting. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity. In addition to base salary, employees may be eligible for bonuses and a comprehensive benefits package.

At Turner & Townsend, we value diversity and are committed to creating an inclusive environment where everyone feels empowered to bring their whole selves to work.

We encourage applicants from all backgrounds and experiences to apply.

Turner & Townsend is a global construction consultancy specializing in Program management, Cost management, and Advisory services. With a rich heritage spanning over 70 years, we have a proven track record of delivering outstanding results for our clients across various industries, including Infrastructure, Real Estate, Energy, and more. Our team of experts operates in over 100 offices worldwide, offering innovative solutions and driving positive change in the built environment.

Please find out more about us at www.turnerandtownsend.com/

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