Director, Utilization Management

Centene Corporation; Florida; Hybrid; USD 122,000 - 225,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible remote/hybrid/field/office S"

Job summary

Centene Corporation in Florida is seeking an experienced Senior Director of Utilization Management to lead the LTC utilization operations, ensuring policy alignment and NCQA standards.

The role requires a Bachelor's degree and 7+ years of leadership in Medicaid managed care, LTSS/LTC, and prior authorization, with a focus on performance, regulatory compliance, and provider collaboration.

Qualifications

• Bachelor's degree with 7+ years in utilization management or related leadership roles.
• 4+ years of management experience preferred.
• Expert knowledge of industry regulations, policies, and NCQA standards preferred.

Responsibilities

• Lead utilization management team on performance, improvement, and career growth.
• Ensure compliance with corporate, state, and NCQA standards.
• Review and report utilization trends to drive effective programs.
• Lead process improvements for cost-effective healthcare results.
• Develop strategies aligning with organizational objectives.
• Oversee onboarding, hiring, and training of UM staff.
• Lead in a matrixed environment with tight deadlines.
• Ensure adherence to policies and standards.

Skills

Leadership experience

Regulatory compliance knowledge

Healthcare operations understanding

Education

Bachelor's degree

Job description

Position Purpose: Directs the utilization management team to ensure the appropriate application of policy procedures and processes to help support best member outcomes. Oversees and manages Utilization Operations specific to the daily operations of Utilization Management including timeliness, quality and performance outcomes, provider interactions and experience and associated regulatory and/or compliance measures

Applicants must reside in Florida. The ideal candidate will have leadership experience and a strong background in Long-Term Care (LTC) Utilization Management, including Medicaid managed care, LTSS/LTC, prior authorization, and care management operations.

• Leads utilization management team on performance, improvement, and career growth path considerations
• Leads utilization management team policies and procedures to ensure compliance with corporate, state, and National Committee for Quality Assurance (NCQA) standards
• Reviews, analyzes, and reports on utilization trends, patterns, and impacts to deliver an effective utilization program
• Leads process improvements for the utilization management team to achieve cost-effective healthcare results and presents to senior leadership team
• Establishes policies and procedures that incorporate best practices and ensure effective utilization reviews of members
• Develops utilization management strategies and influences decisions by providing recommendations that align to organizational objectives
• Responsible for components of the department’s budget while collaborating inter-departmentally with senior leadership
• Executes the overall strategy for onboarding, hiring, and training new utilization management team members to ensure adequate training and high quality-care to improve member and provider experience and ensure compliance
• Leads and manages others in a matrixed/cross functional environment with tight timeframes and strict deadlines
• Leads and champions change within scope of responsibility
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

• Requires a Bachelor's degree and 7+ years of related experience, including prior management experience.Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• 4+ years management experience preferred.
• Expert knowledge of industry regulations, policies, and standards preferred.

License/Certification:

• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred

Pay Range: $121,500.00 - $224,900.00 per year

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act