Director Underwriting

Highmark Health; Juneau (AK); On-site; USD 129,000 - 215,000; Full time

Job summary

Highmark Inc. in Juneau, AK leads underwriting operations and delivers data-driven insights to support customer acquisition and retention while ensuring timeliness and compliance with internal and governmental regulations.

The role oversees daily operations, team development, and strategic initiatives, communicating with senior leadership to review metrics, performance, and key issues.

Qualifications

• Bachelor's degree in Mathematics, Actuarial Science, Finance, Business, CS, Science, Technology, or other quantitative analysis discipline.

Responsibilities

• Lead underwriting operations and regional initiatives.
• Hire, coach, and manage staff performance and productivity.
• Direct daily operations with policy development and budget responsibility.
• Collaborate with Underwriting and Sales to optimize book strategies.
• Provide guidance for critical clients and manage risk.
• Review renewal/prospect quotes and advise on adjustments to prevent loss.

Skills

Deep understanding of Health Plan risk

CRM experience

Consultative mindset

Oral and written communication

Analytical background

Team development focus

Education

Bachelor's degree in quantitative field

Job description

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This leadership role oversees underwriting operations within designated functions or regions, serving as the primary liaison to sales and customers. Guides the delivery of insights and recommendations to support customer acquisition and retention, ensuring adherence to timeliness, quality expectations, and applicable internal and governmental regulations. This role involves monitoring quality and response times, developing team skills and performance, and overseeing strategic regional or functional initiatives. The incumbent contributes to and executes the underwriting strategy, handling progressively more complex and multiple books of business. Daily communication within the function and routine meetings with leadership are essential to review metrics, performance, and key issues.

ESSENTIAL RESPONSIBILITIES

• Perform management duties, including hiring, termination, coaching, development, rewards, recognition, performance management, and staff productivity.


• Plan, organize, staff, and direct daily operations, developing and implementing policies and programs, with budgetary responsibility.


• Accountable for all levels of books of business, collaborating with Underwriting and Sales leadership to develop and refresh region-level or functional book management strategies.


• Coordinate with regional Sales leadership to anticipate client needs and manage intraday workload planning.


• Provide guidance, deeper insights, and communication assistance for critical and sensitive clients.


• Understand strategic goals, competitive position, and drive portfolio and functional results toward these goals.


• Develop and maintain positive customer relationships with key stakeholders.


• Contribute to strategy development and oversee execution, proactively managing and resolving risks and issues.


• Manage relationships between the assigned function and other key stakeholders, providing guidance to underwriting functions as a subject matter expert.


• Ensure integrity and consistent application of Underwriting policies and guidelines.


• Review renewal and prospect quotes in exception scenarios to provide guidance on reasonableness and appropriateness, recommending modifications to prevent adverse selection and financial loss.


• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree in Mathematics, Actuarial Science, Finance, Business, Computer Science, Science, Technology, or other quantitative analysis discipline.

Substitutions

• Relevant experience as determined by the company in lieu of a bachelor’s degree

Preferred

• None

EXPERIENCE

Required

• 7 years of relevant underwriting, risk management, or actuarial experience applying advanced mathematics or quantitative analysis.


• 5 years of external client interaction or comparable external interactions.


• 5 years of leadership experience.

Preferred

• 7 years of External Client interaction.


• 5 years in risk management, actuarial work, or advanced mathematics application.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Deep understanding of Highmark Health Plan products, services, and risk assessment techniques.


• Experience with customer relationship management.


• Consultative and partnership-driven mindset.


• Strong oral and written communication.


• Strong analytical background.


• Focus on team skill development.

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Physical work site required

Yes

Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum:

$129,100.00

Pay Range Maximum:

$214,500.00

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice