Director Underwriting

Highmark Health; Cheyenne (WY); On-site; USD 129,000 - 215,000; Full time

Job summary

Highmark Inc. seeks a senior leader to oversee underwriting operations within designated regions, serving as the primary liaison to sales and customers.

This role guides the delivery of insights and recommendations to support customer acquisition and retention, ensuring timeliness, quality, and compliance with internal and governmental regulations. The incumbent monitors performance, develops the team, and executes the underwriting strategy across multiple books of business, with routine reviews

Qualifications

• Bachelor’s degree or equivalent in a quantitative field required.
• Minimum 7 years underwriting, risk management or actuarial experience.
• 5 years of leadership and external client interactions.

Responsibilities

• Hire, coach, develop, and manage staff performance.
• Plan and direct daily underwriting operations with budget responsibility.
• Collaborate with Underwriting and Sales to refresh region/book strategies.
• Coordinate with regional Sales to anticipate client needs and workload.
• Provide guidance and insights for critical clients.
• Ensure policy adherence and risk management across books.

Skills

Product knowledge

CRM experience

Consultative mindset

Communication

Analytical skills

Team development

Education

Bachelor's degree in a quantitative field

Job description

Company

Highmark Inc.

JOB SUMMARY

This leadership role oversees underwriting operations within designated functions or regions, serving as the primary liaison to sales and customers. Guides the delivery of insights and recommendations to support customer acquisition and retention, ensuring adherence to timeliness, quality expectations, and applicable internal and governmental regulations. This role involves monitoring quality and response times, developing team skills and performance, and overseeing strategic regional or functional initiatives. The incumbent contributes to and executes the underwriting strategy, handling progressively more complex and multiple books of business. Daily communication within the function and routine meetings with leadership are essential to review metrics, performance, and key issues.

ESSENTIAL RESPONSIBILITIES

• Perform management duties, including hiring, termination, coaching, development, rewards, recognition, performance management, and staff productivity.
• Plan, organize, staff, and direct daily operations, developing and implementing policies and programs, with budgetary responsibility.
• Accountable for all levels of books of business, collaborating with Underwriting and Sales leadership to develop and refresh region‑level or functional book management strategies.
• Coordinate with regional Sales leadership to anticipate client needs and manage intraday workload planning.
• Provide guidance, deeper insights, and communication assistance for critical and sensitive clients.
• Understand strategic goals, competitive position, and drive portfolio and functional results toward these goals.
• Develop and maintain positive customer relationships with key stakeholders.
• Contribute to strategy development and oversee execution, proactively managing and resolving risks and issues.
• Manage relationships between the assigned function and other key stakeholders, providing guidance to underwriting functions as a subject matter expert.
• Ensure integrity and consistent application of Underwriting policies and guidelines.
• Review renewal and prospect quotes in exception scenarios to provide guidance on reasonableness and appropriateness, recommending modifications to prevent adverse selection and financial loss.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor’s degree in Mathematics, Actuarial Science, Finance, Business, Computer Science, Science, Technology, or other quantitative analysis discipline.

Substitutions

• Relevant experience as determined by the company in lieu of a bachelor’s degree

Preferred

• None

EXPERIENCE

Required

• 7 years of relevant underwriting, risk management, or actuarial experience applying advanced mathematics or quantitative analysis.
• 5 years of external client interaction or comparable external interactions.
• 5 years of leadership experience.

Preferred

• 7 years of External Client interaction.
• 5 years in risk management, actuarial work, or advanced mathematics application.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Deep understanding of Highmark Health Plan products, services, and risk assessment techniques.
• Experience with customer relationship management.
• Consultative and partnership-driven mindset.
• Strong oral and written communication.
• Strong analytical background.
• Focus on team skill development.

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Physical work site required

Yes

Pay Range Minimum:

$129,100.00

Pay Range Maximum:

$214,500.00

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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