Director Transformation Governance & Performance

Florida Blue Group; Jacksonville (FL); On-site; USD 136,000 - 221,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability

Retirement plan with employer match

Paid time off

Holidays

Well-being days

Volunteer opportunities

Job summary

Guidewell is seeking a Director, Governance & Performance to design and oversee the Transformation Office's governance framework, ensuring strategy activation and measurable enterprise value across the organization.

Reporting to the VP of Transformation, you will manage the scorecard blending financial, delivery and AI adoption metrics, lead risk reporting, and drive accountability across multiple functions.

Qualifications

• 7+ years' related work experience in strategy execution and transformation programs.
• 3+ years' direct supervisory/management experience.
• Bachelor’s degree or related equivalent work experience.
• Experience in health insurance, healthcare, or another regulated industry.
• Experience building or maturing reporting and governance infrastructure in fast-scaling org.

Responsibilities

• Designs and oversees the management system that ensures the TO delivers Enterprise value.
• Engages with CEO Office, executives, Finance and IT to optimize TO impact.
• Runs the governance rhythm and decision-rights framework.

Skills

Strategy execution

Governance design

Leadership

Stakeholder mgmt

Performance scorecards

AI metrics

Team leadership

Education

Bachelor’s degree or related experience

Job description

Guidewell's Transformation Office (TO) converts the company's strategy into a disciplined, resourced, and governed program of work. It is the operating mechanism through which the company decides where to place its bets and ensures those bets are delivered. The Director, Governance & Performance, owns the decision infrastructure that makes that operating mechanism real, rather than aspirational.

Reporting directly to the VP of Transformation and Performance, this role will create the oversight and management system to ensure the Transformation Office's (TO) core functions (strategy activation, portfolio management, product management, process excellence, business architecture, AI enablement and change management) are creating measurable and meaningful Enterprise value. This role operates as a peer-partner to the other TO leaders in the organization and owns the decision-rights architecture and meeting cadence that keep the TO's governance forums substantive, the single trusted transformation scorecard that blends financial results, delivery progress, and AI-adoption metrics into one view every function can rely on.

Key Responsibilities

• Designs and oversees the management system that ensures the TO is consistently and effectively delivering Enterprise value
• Engaging regularly with the Office of the CEO, Executive and Senior leadership teams, Finance and IT to ensure the TO is optimizing its impact in collaboration with the business
• Run the Transformation Office's governance rhythm, including steering committee cadence, agenda discipline, and a clear decision-rights framework)
• Own and continuously evolve the transformation scorecard, blending financial KPIs, delivery leading indicators, and AI-adoption metrics into a single view every function trusts
• Own risk reporting as an integrated part of the performance view, not a separate process
• Hold other function leaders accountable to the decision-rights model when escalations or disputes arise

Key Requirements

• 7+ years' related work experience. Experience Details: Strategy execution with demonstrated experience designing and running large, complex enterprise transformation programs.
• 3+ years' direct supervisory/management experience
• Related Bachelor’s degree or additional related equivalent work experience
• Experience in health insurance, healthcare, or another regulated industry.
• Experience building or substantially maturing reporting and governance infrastructure in a fast-scaling or transforming organization.
• Strong financial and operational fluency; experience owning a scorecard spanning financial, delivery, and adoption metrics.
• Experience managing a function of 6–8+ FTEs spanning multiple sub-teams.

Preferred

• Master’s degree
• Prior experience incorporating AI-adoption metrics into an executive scorecard

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $136,000 - $221,000

Typical Annualized Hiring Range: $136,000 - $170,000

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.