Director, Technical Solution Manager

Kyndryl; New York (NY); On-site; USD 161,520 - 290,760; Full time

Benefits offered by this job

Annual bonus program

Comprehensive benefits package including medical and dental coverage

Paid time off

Job summary

Kyndryl in New York City is looking for a Solutions Specialist – Incentive to design and present technology solutions that meet customer needs. The role involves solution definition, cost modeling, and collaboration with sales partners.

Ideal candidates will have over 8 years of experience in IT service management, with strong skills in solution design and collaboration across teams. This position offers competitive compensation and a comprehensive benefits package.

Qualifications

• Minimum of 8+ years of experience in IT service management, IT sourcing, or IT strategy.
• Experience designing and building technical solutions based on customer requirements.
• Understanding of IT domains including infrastructure management and cloud computing.

Responsibilities

• Develop domain specific solutions that align customer requirements with Kyndryl services.
• Analyze customer business and technical needs to convert them into solution architectures.
• Collaborate with internal stakeholders to gather technical inputs and assumptions.

Skills

IT service management

Technical solution design

Problem analysis

Collaboration with cross-functional teams

Ability to travel

Job description

The Role

As a Solutions Specialist – Incentive, you will focus on designing, shaping, and presenting domain‑specific technology solutions that address customer business and technical requirements. This role centers on solution definition, cost modeling, and value articulation across infrastructure, project, and consulting services. You will work closely with internal solutioning and sales partners and engage directly with customers to translate complex requirements into clear, deliverable solutions.

What you will do

• Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities
• Analyze customer business and technical needs and convert them into solution architectures and cost models
• Support solution strategy discussions by clearly articulating business value, technical tradeoffs, and delivery considerations
• Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals
• Contribute to bid and proposal development by owning solution documentation and presentations
• Participate in customer meetings to explain solution design, scope, and outcomes in practical terms
• Support deal progression through solution refinement, risk identification, and handover readiness

Who You Are

Required skills and experience

• Minimum of 8+ years of experience in IT service management, IT sourcing, or IT strategy
• Experience designing and building technical solutions based on customer requirements
• Understanding of IT domains including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
• Ability to analyze complex problems and propose scalable, practical solutions
• Experience creating solution documentation such as scope definitions, assumptions, and cost models
• Experience working with cross‑functional teams across sales, delivery, and technical practices
• Ability to travel up to 50%

Preferred skills and experience

• Experience in a consulting or advisory role supporting customer solution design
• Knowledge of hybrid and cloud architecture design
• Experience supporting sales pursuits through presentations, proposals, or solution workshops

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

• California (San Francisco Bay Area): $193,920 to $348,840
• California (All Other): $177,720 to $319,800
• Colorado: $161,520 to $290,760
• Massachusetts: $161,520 to $319,800
• New York City: $193,920 to $348,840
• Washington: $177,720 to $319,800
• Washington DC: $177,720 to $319,800

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Additional Information

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.