Director, Technical Services

Ardent Mills; Plymouth (MN); Hybrid; USD 165,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Retirement Savings with Company Match

Paid Time Off

Job summary

Ardent Mills is seeking a Director, Technical Services to lead enterprise-wide strategy for customer-facing technical services. This role partners with Commercial, Operations, Quality, Risk Management, Marketing, and R&D to translate customer challenges into differentiated solutions.

You will direct a high-performing team, develop talent, influence enterprise priorities, and foster strong customer relationships across grain, milling, and ingredient solutions.

Qualifications

• Bachelor's degree in Food Science, Grain Science, Milling Science, Cereal Chemistry, or related field required.
• Master's degree, MBA, or other advanced degree preferred.

Responsibilities

• Develop and execute the enterprise-wide Technical Services strategy aligned with growth and customer needs.
• Lead strategic planning, budget management, and resource allocation for Technical Services.
• Provide executive-level leadership for strategic customer relationships and cross-functional collaboration.
• Drive innovation, customer insights, and technical excellence across business segments.

Skills

Leadership

Strategic thinking

Communication

Problem-solving

Cross-functional collaboration

Customer engagement

Education

Bachelor's degree in Food Science/Grain Science/Milling Science/Cereal Chemistry or related technical field

Master's degree, MBA or other advanced degree preferred

Job description

The Director, Technical Services provides enterprise-wide leadership and strategic direction for Ardent Mills' customer-facing technical services function. This role is responsible for developing and executing the technical services strategy, leveraging customer insights, market intelligence, and technical expertise to drive growth, innovation, and customer satisfaction across all business segments.

As a key member of the R&D Leadership Team, the Director partners with Commercial, Operations, Quality, Risk Management, Marketing, Supply Chain, and Emerging Nutrition leaders to translate customer challenges and industry trends into differentiated solutions that strengthen Ardent Mills' market position. This role leads a high-performing team of technical experts and is accountable for building organizational capability, developing talent, influencing enterprise priorities, and fostering strong customer relationships. The Director combines strategic leadership, technical expertise, customer engagement, and business acumen to ensure Ardent Mills remains a trusted partner and industry leader in grain, milling, and ingredient solutions.

Responsibilities

• Develop and execute the enterprise-wide Technical Services strategy aligned with business growth, innovation priorities, and customer needs.
• Serve as a strategic partner to leaders across Commercial, R&D, Operations, Quality, Risk Management, Supply Chain, Marketing, and Emerging Nutrition.
• Establish technical service priorities, capability roadmaps, and organizational plans that support growth and customer retention.
• Monitor industry, regulatory, technology, and customer trends and translate insights into business and innovation opportunities.
• Lead strategic planning, budget management, resource allocation, and performance management for the Technical Services function.
• Oversee resolution of complex customer challenges through technical analysis, risk assessment, and cross-functional collaboration.
• Provide executive-level technical leadership for strategic customer relationships.
• Partner with Sales and Marketing to support customer acquisition, retention, and growth.
• Represent Ardent Mills during customer engagements, industry events, technical forums, and strategic partnerships.
• Drive the effective use of customer insights to influence innovation, product development, and commercialization efforts.
• Collaborate with R&D, Grain Quality Research, and Milling leaders to develop and commercialize innovative solutions.
• Partner with Operations and Quality teams to ensure technical recommendations are practical, scalable, and aligned with manufacturing capabilities.
• Lead cross-functional teams to solve complex technical, operational, and commercial challenges.
• Champion emerging technologies, digital tools, and data-driven approaches that improve service and customer outcomes.
• Support intellectual property development, technical knowledge management, and competitive differentiation initiatives.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Build organizational capability through talent development, succession planning, and leadership development.
• Establish clear goals, expectations, and development plans for team members.
• Promote a customer-centric mindset and enhance team effectiveness in technical problem-solving and customer engagement.
• Drive employee engagement, inclusion, and safety while modeling Ardent Mills values and leadership behaviors.
• Build strategic relationships with customers, industry associations, suppliers, universities, and technical partners.
• Influence industry standards and best practices through active participation in professional organizations.
• Ensure effective governance of technical data, customer communications, intellectual property, and regulatory compliance.
• Develop metrics that measure technical service effectiveness, customer impact, team performance, and business value.
• Lead continuous improvement initiatives that enhance service delivery, operational efficiency, and customer satisfaction.

Education

• Bachelor's degree in Food Science, Grain Science, Milling Science, Cereal Chemistry, or a related technical field required.
• Master's degree, MBA, or other advanced degree preferred.

Experience

• 15+ years of progressive experience in food, ingredients, grain processing, milling, agricultural, or related manufacturing industries.
• 10+ years of leadership experience managing Technical Services, R&D, Applications, or Quality organizations.
• Demonstrated success leading enterprise-wide technical initiatives and influencing senior stakeholders.
• Proven experience partnering directly with customers to solve technical challenges, drive innovation, and generate business growth.
• Experience leading cross-functional teams across Commercial, Operations, Quality, Supply Chain, Risk Management, Marketing, and R&D.
• Strong track record of developing technical talent, building organizational capability, and leading through change.
• Experience with grain science, ingredient functionality, flour milling, product development, food manufacturing, and commercialization preferred.
• Strong strategic thinking, business acumen, communication, and problem-solving skills.
• Proven ability to build high-performing teams and deliver measurable business results.

Location & Travel

• Position may be based in Denver, CO or Minneapolis, MN.
• Hybrid work arrangement with a minimum of two days per week in the office.
• Up to 50% travel, including occasional international travel.
• Ability to work with and consume wheat-based products; no wheat/gluten sensitivity, intolerance, or allergy.

Ardent Mills is headquartered in Denver, Colorado. This role follows a hybrid work arrangement and will be based in the assigned work location. The successful candidate will be expected to work in person from their assigned office location two days per week (Tuesday and Wednesday), except when traveling for business.

Location:

Plymouth MN

Address

1875 Lawrence Street, Denver CO, 80202

Employment Type

Full time

Competitive Compensation

We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate’s unique set of skills and level of experience. The starting range for this position is $165,000.00 - $185,000.00, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 20% Annual.

Benefits

• Medical, Dental and Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Voluntary Benefit Programs
• Company Sponsored Wellness Programs
• Retirement Savings with Company Match
• Team Member and Family Assistance Program (EAP)
• Paid Time Off and Paid Holidays
• Employee Recognition Program with Rewards (RAVE).

Application Deadline

10/04/2026

EEO Commitment

At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basarán en el mérito, la competencia, el desempeño y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religión, credo, origen nacional, ascendencia, estado civil, sexo, orientación sexual, identidad o expresión de género, discapacidad física o mental, embarazo, información genética, condición de veterano, edad, política. afiliación, o cualquier otra característica no meritoria protegida por ley o no.

Role Designation

Ardent Mills is headquartered in Denver, Colorado. This role follows a hybrid work arrangement and will be based in the assigned work location. The successful candidate will be expected to work in person from their assigned office location two days per week (Tuesday and Wednesday), except when traveling for business.

Recruitment Fraud Disclaimer

• Slightly altered or unprofessional email addresses. Ardent Mills’ Recruitment team only corresponds from email addresses with the domain [e-mail] or [e-mail].
• Vague job requirements or job descriptions. Our open job opportunities and descriptions can be found at ardentmillscareers.com