Director, Tactical Operations

Guardian Dentistry Partners; Torch of Friendship (FL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health, dental, and vision insurance

Job summary

Guardian Dentistry Partners is seeking a Director of Tactical Operations to lead turning around underperforming dental practices. You will own a cohort of 6–10 offices, diagnose root causes, and execute targeted six‑month turnaround plans with hands‑on coaching to local leadership.

The role demands extensive travel (up to 75%), strong financial skills, and the ability to drive practical improvements across multiple sites amid ambiguity.

Qualifications

• Bachelor’s degree required; MBA or equivalent experience preferred.
• 5+ years of operational leadership in multi-site healthcare or dental services.
• Strong financial acumen with ability to read a P&L and translate variance into actions.

Responsibilities

• Own a rolling cohort of underperforming practices (6–10 at a time) and drive a six‑month turnaround.
• Diagnose drivers of underperformance through financial, cost, staffing, patient volume, and program adoption analyses.
• Develop and execute practice-specific turnaround plans with clear milestones.
• Provide hands-on coaching to practice and office leadership throughout the turnaround.
• Track performance monthly and report progress to the Chief Growth Officer.
• Evaluate vendor and growth programs and fold into the turnaround plan.
• Build repeatable diagnostic and turnaround frameworks for faster cycles.

Skills

Operational leadership

P&L analysis

Coaching & development

Communication

Travel readiness

Education

Bachelor's degree

MBA preferred

Job description

Location:Guardian CorporateGuardian Dentistry Partners is entering a defining phase of growth as our network continues to expand through new partnerships and acquisitions. With that growth comes a hard truth: not every practice performs the way it should, and someone needs to own fixing that.At Guardian Dentistry Partners, we support a network of 200+ thriving practices across 15.5 states (shoutout, D.C.!). We’re also proud to have been named in the Inc. 5000 list of America’s fastest-growing private companies for the fourth consecutive year, ranking No. 2,915 overall and No. 14 among dental companies nationwide.As Director, Tactical Operations, you will own a rolling cohort of Guardian's most underperforming practices — measured on revenue and EBITDA — and run a structured, hands-on turnaround process for each one. You'll diagnose what's actually broken at the practice level, build a specific revamp plan, and execute it over a 6-month window. When a cohort completes, a new group of underperforming offices rolls on. This is a standing role, not a one-time project.This is a highly visible, execution-driven role that requires significant travel and a hands-on approach to leadership.KEY RESPONSIBILITIESOwn a rolling cohort of underperforming practices (6–10 at a time) selected based on revenue and EBITDA variance against budgetCreate action based on deep-dive diagnostic analysis on each practice — financial performance, cost structure, staffing, patient volume, and program adoption — to identify the actual drivers of underperformanceBuild a practice-specific turnaround plan with clear milestones, and execute it directly over a 6-month cycleProvide hands-on coaching and accountability to practice and office leadership throughout the turnaroundPartner with Regional Managers, Office Managers, and clinical/growth program leads to implement changes on the groundTrack performance against the plan monthly and report progress directly to the Chief Growth OfficerAt the end of each 6-month cycle, deliver a clear recommendation for every practice in the cohort: turned around, needs additional time, or should be considered for divestitureEvaluate how well vendor and clinical growth programs (Sunbit, Curodont/vVardis, TrueLark, Pearl AI) are being adopted and utilized at each practice as part of the diagnostic, and fold that into the turnaround planBuild repeatable diagnostic and turnaround frameworks so each new cohort moves faster than the lastQUALIFICATIONSBachelor's degree required; MBA or equivalent experience preferred5+ years of operational leadership experience within a multi-site healthcare, dental services, retail healthcare, or service-based organizationDemonstrated success leading practice-level turnarounds, performance improvement initiatives, or operational transformationStrong financial acumen — comfortable reading a P&L and translating variance into an action plan, not just a diagnosisExceptional coaching, communication, and relationship-building skills — this role lives in the field with practice leadership, not behind a deskHighly adaptable and comfortable operating with ambiguity; each practice's problem looks differentWillingness to travel extensively (up to 75%)COMPENSATION & BENEFITSBase Salary: Up to $130,000Annual Bonus: Up to 20%, based on individual and company performance401(k): Company-matched retirement planBenefits: Competitive medical, dental, and vision coverageWHY THIS ROLE?This role sits at the center of Guardian's growth story. Every practice you take on is a real problem with a real deadline — you'll diagnose it, fix it, and move to the next one. If you want to see the direct, measurable result of your work inside six months, and do it again with the next cohort, this is that role.FLSA Status:ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.