Director, Systems Support and Training

Telemetry Today LLC; Costa Mesa (CA); On-site; USD 191,000 - 253,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

Job summary

Anduril Industries in Costa Mesa, CA, seeks a seasoned leader to guide ProdTech teams in training, adoption, and cross-functional collaboration. You will drive innovation, accountability, and continuous improvement on enterprise production systems.

Lead end-to-end support models (tiered escalations, on-call rotations), define SLAs, and translate frontline feedback into prioritized roadmap features, partnering with engineering and IT to optimize manufacturing operations.

Qualifications

• 5+ years in software, systems, or manufacturing engineering.
• 3+ years leading engineering teams.
• Experience delivering software into live manufacturing environments.
• Experience integrating MES, ERP, MRP, WMS, PLM or equivalent.
• Ability to collaborate across manufacturing, supply chain, and planning.

Responsibilities

• Lead and mentor a team responsible for training and adoption of new systems.
• Develop end-to-end support models (Tier 1-3, on-call rotations).
• Define SLAs and monitor production system availability.
• Translate frontline tickets into prioritized roadmap features.
• Partner with Factory Operations, Quality, IT and software engineering.

Skills

Software engineering

Manufacturing engineering

Team leadership

Systems integration

ERP expertise

Tools

Oracle ERP

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

Production technology (ProdTech) is a organization that enables Anduril’s end to end production processes through technology, drives adoption/adherence, and determines the roadmap of our production enterprise systems.

WHAT YOU'LL DO

Team Development and Resource Planning

• Build, lead, and mentor a high-performing team of individuals responsible for the training and adoption of new systems
• Foster cross-functional collaboration across engineering teams.
• Promote a culture of innovation, accountability, and continuous improvement.
• Manage budgets, resources, and staffing.

Process Development & Operational Execution:

• Establish and own the end-to-end support model (Tier 1/2/3 escalation paths, triage workflows, and on-call rotations) for mission-critical enterprise systems.
• Define and track operational SLAs (First Response Time, Time to Resolution, System Availability) to prevent operational bottlenecks on the production floor.
• Build robust feedback loops with core Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features.

Training, Enablement & Change Management:

• Architect comprehensive, role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams.
• Design and execute change management plans for new system rollouts, migrations, and major software releases, minimizing operational disruption.
• Implement modern learning tools, digital adoption platforms, and dynamic documentation that keep pace with rapid, continuous software deployment.

Cross-Functional Collaboration:

• Partner deeply with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with real-world operational workflows.
• Serve as the executive escalation point for production-blocking software issues.

REQUIRED QUALIFICATIONS

• 5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams, with experience managing managers or a clear readiness to.
• Demonstrated ownership of enterprise production systems at scale — MES, ERP, MRP, WMS, PLM, or equivalent — including the integration layer between them.
• Strong systems architecture judgment: data modeling, systems of record vs. application layer, integration patterns, and the ability to say what belongs where and why.
• Direct experience delivering software into a live manufacturing environment, with accountability for it after go-live.
• Track record of operating across functional boundaries — manufacturing, supply chain, and planning — and of being trusted by central IT / platform engineering counterparts.
• Able to hold a technical position under pressure from senior stakeholders, and to change it when the argument is better.

PREFERRED QUALIFICATIONS

• Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company — hiring, leveling, and building the technical bar from scratch.
• Hands‑on background with Oracle ERP and modern application/platform stacks built above it.
• Experience with platform models: exposing APIs and extension surfaces to internal builders, and the governance that goes with it (certification, support tiers, deprecation).
• Applied automation, ML, or agent-based workflow experience in an operational setting, including the identity and auditability questions it raises.
• High-rate or high-mix manufacturing, defense production, or regulated environments.

$191,000 — $253,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .