Director Support Services- Wake Market

aah; Ardmore (NC); On-site; USD 132,000 - 198,000; Full time

Job summary

Advocate Health is seeking a seasoned Operations Leader to oversee Environmental Services, Linen, and Food & Nutrition Services across the assigned market. You will partner with Support Services managers to drive consistency, best practices, and operational synergies.

The role requires 7+ years in a large healthcare management environment and 3+ years leading large, matrixed teams, plus a Bachelor's degree in a related field.

Qualifications

• Seven (7) or more years of experience in a large healthcare environment in a management role.
• Three (3) or more years of experience leading large, highly matrixed teams.
• Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.

Responsibilities

• Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies.
• Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market‑level performance targets are achieved; lead root cause analysis when performance gaps are identified.
• Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives.
• Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards.
• Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys.
• Act as the primary point of escalation for service issues within assigned support service lines across the market.
• Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development.
• Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate.
• Ensure adherence to the organization's Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Skills

Leadership

Communication

Office & Scheduling Tools

Facilities Management

Vendor Management

Contractual Management

Education

Bachelor's degree in Business Administration, Healthcare Administration, or related field

Job description

Department:

11427 Non Enterprise Corporate - Facilities: Corp Administration

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F

Pay Range:

$63.45 - $95.20

Major Responsibilities:

• Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies.
• Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market‑level performance targets are achieved; lead root cause analysis when performance gaps are identified.
• Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives.
• Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards.
• Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys.
• Act as the primary point of escalation for service issues within assigned support service lines across the market.
• Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development.
• Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate.
• Ensure adherence to the organization's Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.

Experience Required:

Seven (7) or more years of experience in a large healthcare environment in a management role.

Three (3) or more years of experience leading large, highly matrixed teams.

Knowledge, Skills & Abilities Required:

• Ability to lead large, diverse teams through influence in a complex organizational environment.
• Strong oral and written communication skills, including the ability to build effective teams and partnerships.
• Strong proficiency with computer word processing, scheduling tools, and accounting or financial spreadsheets.
• Demonstrated ability to lead and operate effectively within a highly matrixed organizational structure.
• Expert knowledge of facilities management and vendor management practices.
• Expert understanding of contractual employment and service‑line relationships.

Physical Requirements and Working Conditions:

Position requires regular travel and exposure to varying weather and road conditions.

Operates equipment necessary to perform job duties.

Work is primarily performed in a normal office environment.

Preferred Licensure, Registration, and/or Certification:

None Specified.

Preferred Education:

Master's Degree in a related field.

Preferred Experience:

None Specified.

Preferred Knowledge, Skills & Abilities:

None Specified.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and o