Director Supply Chain Business Operations

Intermountain Health; Kent (WA); On-site; USD 94,000 - 146,000; Full time

Job summary

Intermountain Health in Utah seeks a Business Applications Director to provide enterprise-wide leadership for IT-enabled transformations. You will guide system strategy, delivery, and ongoing operations across Finance, Supply Chain, and HR systems, collaborating with operation leaders and cross-functional teams.

You will manage budgets, teams, and external partners, driving standardization, cost reduction, and scalable solutions while aligning with policy and regulatory requirements.

Qualifications

• Master’s degree; education verified.
• Bachelor’s degree with ten years of professional experience; education verified.
• Masters degree with eight years of experience is acceptable.
• Ten years of professional work experience required.
• Experience leading system-wide initiatives and managing teams.

Responsibilities

• Lead strategy, planning, design, development, testing, and deployment of large-scale business system solutions.
• Supervise managers and teams; ensure succession planning and competency development.
• Develop and maintain project plans, risk/changes documentation, and communications plans.
• Collaborate with business leaders to strategize future-state processes and standardize practices.
• Oversee contract delivery for external software and consultant work; manage to scope and budget.
• Lead RFP processes and vendor evaluations to meet business needs.
• Guide enterprise integrations, analytics, data integrity, and automated controls.
• Advise on tools and training for caregivers using core systems; ensure training and reporting success.
• Present progress in leadership meetings and manage stakeholder relationships.

Skills

Leadership & management

Budget & forecast

Program management

Cross-functional collaboration

Communication

Data analysis & interpretation

Contract administration

RFP processes

ERP systems (PeopleSoft, SAP ERP)

Education

Master’s Degree

Bachelor’s degree

Tools

Oracle PeopleSoft

e-Business Suite ERP

Job description

Job Description:

Working under the direction of the Business Applications AVP, this position provides enterprise-wide transformational leadership to operational initiatives for information technology to significantly improve the structure and operations functions within their functional areas. The Business Applications Director is responsible for leading the delivery, ongoing production operations, support and quality of the systems for their functional area as well as process improvement collaboration for their customer portfolio. Applying business practice knowledge and business applications expertise, the Business Applications Director is responsible to participate in many cross-functional teams and processes. The Business Applications Director is responsible for collaborating with operation leaders and business application leaders in enterprise-wide system strategies.

Scope

This position has enterprise-wide responsibility and accountability and reports to a VP or AVP role. The Business Applications Director works closely with Intermountain business leadership, other functional and technical project managers, business analysts, and, if necessary, external consultants. This position is responsible for the operational management of information technology tools and opportunities including, but not limited to Oracle PeopleSoft and e-Business Suite ERP solutions, timekeeping and scheduling software, e-commerce software, handheld devices, as well as other Financial, Supply Chain, and HR systems either vendor or internally developed as applicable. This position has budget and FTE accountability.

Job Essentials

1. Manages the strategy, planning, analyzing, designing, developing, testing, and deploying of large scale business system solutions for the assigned functional area. Oversees management of smaller business system solutions for assigned functional area.
2. Has overall accountability for a team. Supervises managers and/or team members providing guidance, and developing managers and team member’s competencies and abilities. Ensures there is an adequate management succession plan in place.
3. Ensures the development, implementation, and maintenance of project plans and other guiding documentation such as the configuration management plan, risk management plan, change control plan, status reports and communication plan for new systems and complex changes to existing systems.
4. Consults and actively works with business leaders and project leaders to strategize for the various business functions and future state business processes, leveraging knowledge of best practices and systems, challenges status quo to increase efficiency, promotes standardization, and reduces cost. Interprets and promotes critical system strategy changes to adhere to policies, procedures, and applicable laws and regulations. Oversees management of system and process solutions benefiting Intermountain caregivers and patients.
5. Is involved with contract administration for external software system and consultant statement of work. Manages to contracted project deliverables for completeness and quality.
6. Initiates or participates in RFP process and/or build analysis for software solutions to appropriately meet the needs of business in situations where existing systems do not meet needs of the business. Manages the process through the appropriate evaluation and committee reviews.
7. Provides overall guidance and direction for lights on and enhancement system activities, including but not limited to enterprise-wide integrations, reporting and analytical strategies, data integrity, customizations, and automated controls and notifications.
8. Consults on appropriate tools and training for caregivers who utilize the functional systems under area of accountability. Manages execution of systems or system enhancements for training and reporting solutions benefiting Intermountain caregivers and patients.
9. Represents their area of accountability in leadership meetings to report progress and communicate issues and risks. Manages relationships with stakeholders throughout the organization to drive towards defined system strategies.
10. Leads enterprise leadership committees for areas of responsibilities. Coordinates, prioritizes, provides transparency of roadmap initiatives and progress to other enterprise leadership groups, and when necessary actively participates in other committees.
11. Resolves and/or escalates issues to the appropriate level to be resolved.
12. Manages department level budgets. Manages large scope system budgets ensuring that their areas’ work stays on schedule, scope, and budget. Ensures that appropriate governance and review occurs with project level systems.
13. Administration Control: Accountable to ensure compliance with legal requirements, Joint Commission standards, Intermountain system-wide objectives, as well as state and federal guidelines. Participates in review and advisement of changes or development of policies / protocol when needed and manages the review annually to ensure correctness and appropriateness.
14. Strategy: Leads and participates in system strategic decisions. Executes long term strategy planning including but not limited to Return on Investment Analysis, Request for information and Proposal, Collaboration with IT, Sourcing, Finance, and Operations.
15. Is an active leader in industry forums and user groups and surfaces industry trends and best practices for Intermountain system and operational roadmap considerations. Encourages business analysts to be active supporters in industry forums and user groups.

Minimum Qualifications

Master’s Degree. Degree must be obtained through an accredited institution. Education is verified.

Bachelors degree and ten years of experience. Degree must be obtained through an accredited institution. Education is verified.

• or -Masters degree and eight years of experience,
• and -Ten years of professional work experience.
• and -Five years of experience managing a team.
• and -Three years of experience leading system wide initiatives.
• and -Demonstrated skill at bringing order to ideas and processes as well as communicating complex business concepts to technical and non-technical personnel.
• and -Demonstrated proficiency at solving complex problems including interpretation of data from multiple data sources and multiple data structures. Ability to quickly come to conclusion with broad levels of data inputs.
• and -Demonstrated ability to think and plan on a broad, strategic level and ability to process information and details on a micro level.
• and -Demonstrated experience in hands on application management, design, configuration, maintenance, and support for Finance, or Supply Chain, or HR systems. Experience includes managing multiple large scale projects, demonstrating ability to manage to scope, budget, and timelines.
• and -Demonstrated general understanding of programming principles/philosophy.
• and -Demonstrated excellent interpersonal skills and the ability to work in a team environment.
• and -Demonstrated excellent verbal and written communication skills, and analytical skills.
• and -Experience using word processing, spreadsheet, database, internet, and e-mail.

Preferred Qualifications

Demonstrated knowledge of related professional experience through certification such as Certified Public Accountant, or Certified Supply Chain Professional, or Professional Business Analyst.

Enterprise-wide business application implementation experience.

CO or SCO only

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.

• and -Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• and -See and read computer monitors and documents.
• and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Supply Chain Center

Work City:

Midvale

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$68.42 - $105.62

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.