Director Strategic Workforce Planning

Kyndryl Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Kyndryl Inc. is seeking an HR Capacity Planner to translate forecasts into capacity plans across HR, Finance, and business stakeholders. You will balance supply and demand for skills and delivery needs, enabling leaders to reduce risk and deliver consistent outcomes for customers.

This role blends analytics with collaboration, building forecasting models, tracking variances, and delivering regular capacity insights. Experience in complex organizations is preferred.

Qualifications

• Experience in capacity planning, workforce planning, or demand planning in a complex organization.
• Ability to analyze data and translate insights into clear, actionable recommendations.
• Experience building forecasts, models, or scenarios using structured planning approaches.
• Strong collaboration skills with the ability to work across HR, Finance, and business teams.
• Experience preparing reports or dashboards for leadership audiences.
• Proficiency with data analysis tools such as Excel or equivalent planning tools.
• Ability to manage multiple planning inputs while maintaining accuracy and consistency.

Responsibilities

• Develop short and long-term capacity plans aligned to business demand, growth forecasts, and delivery commitments.
• Analyze workload, utilization, and demand trends to identify gaps, risks, and opportunities.
• Partner with business, HR, and Finance teams to align capacity plans with workforce strategies and financial targets.
• Build and maintain forecasting models and planning scenarios to support decision making.
• Track actual capacity versus plan and clearly communicate variances and impacts.
• Produce regular capacity reports and insights that enable leaders to take timely action.
• Support continuous improvement of capacity planning processes, tools, and data quality.
• Contribute to planning cycles such as annual planning, quarterly reviews, and ad hoc scenario analysis.

Skills

Capacity planning

Forecasting

Data analysis

Cross-functional collaboration

Dashboards

Headcount planning

Tools

Excel

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role As an HR Capacity Planner, you will focus on ensuring the organization has the right capacity in place to meet current and future demand. You will translate business forecasts into actionable capacity plans, balancing supply and demand across people, skills, and delivery needs. Your work enables leaders to make informed decisions, reduce risk, and deliver consistent outcomes for customers. This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning accuracy and scenario-based decision making.

What you will do

• Develop short and long-term capacity plans aligned to business demand, growth forecasts, and delivery commitments
• Analyze workload, utilization, and demand trends to identify gaps, risks, and opportunities
• Partner with business, HR, and Finance teams to align capacity plans with workforce strategies and financial targets
• Build and maintain forecasting models and planning scenarios to support decision making
• Track actual capacity versus plan and clearly communicate variances and impacts
• Produce regular capacity reports and insights that enable leaders to take timely action
• Support continuous improvement of capacity planning processes, tools, and data quality
• Contribute to planning cycles such as annual planning, quarterly reviews, and ad hoc scenario analysis

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Experience in capacity planning, workforce planning, or demand planning in a complex organization
• Ability to analyze data and translate insights into clear, actionable recommendations
• Experience building forecasts, models, or scenarios using structured planning approaches
• Strong collaboration skills with the ability to work across HR, Finance, and business teams
• Experience preparing reports or dashboards for leadership audiences
• Proficiency with data analysis tools such as Excel or equivalent planning tools
• Ability to manage multiple planning inputs while maintaining accuracy and consistency

Preferred skills and experience

• Experience in a global or matrixed organization
• Familiarity with workforce management or applied intelligence concepts
• Experience supporting annual or long-range planning cycles
• Knowledge of financial or headcount planning processes
• Experience improving planning processes or data governance

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands‑on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

The compensation range for the position in the U.S. is based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: New York City: $187,560 to $271,920 annually

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.

• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Being You Diversity

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

We’re glad you’re here.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.