Director, Strategic Relationship Exec I

PatientPoint, Inc.

City of Syracuse (NY)

On-site

USD 90,000 - 155,000

Full time

9 days ago

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Job summary

PatientPoint, Inc. is seeking a Strategic Relationship Executive I to lead high-impact partnerships with major health systems and aggregation customers.

This field-based, senior-level sales role focuses on consultative selling, executive sponsorship, and long-term account development to drive product adoption and improved patient engagement. You will coordinate with Sales Directors, implementations, and customer success teams to expand our presence across complex healthcare networks, delivering

Qualifications

4+ years of B2B healthcare sales or account management.
Ability to sell consultatively to senior-level executives.
Strong communication, presentation, and analytical skills.
Proven track record in expanding customer relationships.
Willingness to travel 50%+ within assigned region.

Responsibilities

Grow and retain partnerships with health systems and large providers.
Lead executive-level engagements and drive product adoption.
Collaborate across sales, implementation, and customer success teams.
Develop strategic account plans with expansion goals.
Present quarterly business reviews and performance metrics.
Monitor usage and optimize campaigns for outcomes.

Skills

Consultative selling

Executive relationships

Strategic planning

Communication skills

Presentation skills

CRM proficiency

Field presence

Team collaboration

Education

Bachelor's degree

Tools

CRM tools

Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary:

The Strategic Relationship Executive Iis a senior, client-facing sales leader responsible for growing, strengthening and retaining partnerships with large health systems and aggregator customers. The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint's engagement solutions with customer communication goals.

Serving as a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint's presence across complex healthcare networks. The Strategic Relationship Executive will orchestrate Sales Directors on cross-sell and expansion opportunities while also coordinating across our implementation and customer success teammates. Success requires strong executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes.

Working Conditions:

This is a field-based position so heavy and frequent travel required to network headquarters and regional practices; expect a minimum of two days a week in the field.
50% travel expected.

What You'll Do:

Drive Account Growth Through Consultative Sales

Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.

Build and Maintain Executive Relationships

Serve as the primary point of contact for assigned strategic customers, developing strong relationships with executive sponsors, decision-makers, and influencers.
Maintain consistent communication with customer to ensure alignment, satisfaction, and long-term partnership success.
Increase the number of contacts at the assigned practice to ensure continuity in case of attrition at the practice

Strategic Customer Expansion & Planning

Partner with customer to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.
Identify opportunities to introduce additional solutions that increase value across the partnership.
Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.

Deliver Customer Presentations & Business Reviews

Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.
Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities with an innovative mindset.

Performance Monitoring & Optimization

Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations that support customer goals.
Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.

Cross-Functional Collaboration

Work closely with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives. Especially close collaboration with CSE who owns operational aspects of customer success.

What We Need:

4+ years' experience selling into provider practices, health systems, academic medical centers or large physician group setting.
Consultative Selling Skills: Ability to understand customer challenges and position solutions that address business objectives.
Customer-Facing Confidence: Strong communication skills across in-person, virtual, and written interactions.
Exceptional analytical, communication, and presentation skills.
Ability to influence and build consensus across diverse teams and leadership levels.
Field Presence: Must reside within the assigned region with ability to be in the field within your customer region 50%+ of the time for customer meetings, events, and individual practice visits.
Transportation: Must have valid driver's license and reliable transportation to customer sites.
Proficiency in CRM tools.

Desired Qualifications:

Bachelor's degree with 5+ years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

What You'll Need to Succeed:

Deep knowledge of practice operations.
Demonstrated success in strategic planning, project execution, and business development.
Exceptional analytical, communication, and presentation skills.
Ability to influence and build consensus across diverse teams and leadership levels.

Base Salary Band: $90,000-$155,000

Plus Variable compensation

Compensation:

At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.

About PatientPoint:

PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more at patientpoint.com.