Director Strategic Accounts

SONIFI Solutions, Inc.; Washington (Washington County); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Pet insurance

On-demand pay

Job summary

SONIFI Health is seeking a Director of Strategic Accounts to serve as a trusted advisor to healthcare executives, driving retention, adoption, and growth across hospital networks. You will manage executive relationships and align SONIFI Health solutions with customer objectives to deliver measurable value.

Reporting to the SVP of Sales, you will develop account plans, lead business reviews, and collaborate with cross-functional teams to maximize revenue and ensure long-term partnerships across a

Qualifications

• Bachelor's degree in Business or related field and at least five years of healthcare account management experience.
• Proven success in customer retention, renewals, and account growth within complex healthcare accounts.
• Executive presence with ability to engage C-suite executives and negotiate effectively.

Responsibilities

• Develop and execute strategic account plans to drive retention, renewal, NRR, and growth.
• Build trusted relationships with executive stakeholders and key decision-makers.
• Drive adoption and value realization through healthcare customer engagement and ROI demonstrations.
• Identify expansion opportunities and support upsell strategies with Enterprise Sales.
• Act as primary customer advocate, coordinating cross-functional resources.
• Maintain account health metrics and provide regular executive reports.
• Support contract negotiations and strategic business planning.

Skills

Executive presence

Strategic account management

Negotiation

Communication with executives

Remote work capability

Travel readiness

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

SONIFI Health delivers interactive technology proven to improve patient experience, health outcomes and hospital productivity. SONIFI Health provides interactive services to over 30,000 rooms across 130 hospitals throughout the United States. Hospitals partner with SONIFI Health because of our vast engagement and integration expertise.

Help healthcare organizations maximize the value of their patient engagement technology while building long-term strategic partnerships. We're looking for a Director of Strategic Accounts who will serve as a trusted advisor to healthcare executives, driving customer retention, adoption, and growth across an assigned portfolio of health systems and hospitals. This is a highly consultative role that combines executive relationship management, strategic planning, customer advocacy, and commercial partnership to ensure customers achieve meaningful outcomes while expanding their investment in SONIFI Health solutions.

Travel: Approximately 30% travel is required throughout the United States, including customer site visits, executive business reviews, strategic planning meetings, and other customer engagement activities.

What you\'ll do

Reporting to the SVP of Sales, you\'ll own the long-term success of an assigned portfolio of strategic healthcare customers by driving customer retention, adoption, executive engagement, and account growth. Working closely with Enterprise Sales Executives, Clinical Consultants, Customer Success, Product, and Technical Support teams, you\'ll ensure customers achieve measurable value while identifying opportunities to strengthen and expand strategic partnerships.

• Develop and execute strategic account plans that drive customer retention, renewal success, Net Revenue Retention (NRR), adoption, account health, and long-term customer growth across an assigned portfolio of healthcare organizations.
• Build trusted relationships with executive stakeholders, clinical leaders, and key decision-makers by leading regular business reviews, executive meetings, site visits, customer education sessions, and strategic planning discussions that align SONIFI Health solutions with customer objectives.
• Drive adoption and value realization by helping customers maximize utilization of SONIFI Health\'s patient engagement platform, demonstrating measurable return on investment, and partnering with Clinical Consultants to optimize workflows, training, and clinical outcomes.
• Identify expansion opportunities within existing accounts by understanding customer business goals, uncovering additional needs, and partnering with Enterprise Sales Executives to support upsell strategies, account growth, and long-term revenue objectives.
• Serve as the primary customer advocate by proactively managing account health, coordinating cross-functional resources, resolving escalated issues, and ensuring technical, operational, and customer success teams deliver an exceptional customer experience.
• Maintain comprehensive account plans, customer health metrics, adoption data, risk assessments, and executive reporting while providing regular updates on customer activity, retention risks, growth opportunities, and strategic initiatives to sales leadership.
• Support contract negotiations, strategic business planning, and customer advocacy initiatives by leveraging financial analysis, customer insights, and healthcare industry knowledge to help customers maximize their investment while supporting SONIFI Health\'s long-term business objectives.

What you\'ll need

We\'re looking for a customer-focused account leader with a proven ability to build executive relationships, manage complex healthcare customers, and deliver measurable business outcomes through strategic account management.

• Bachelor\'s degree in Business or a related field and a minimum of five years of customer success, strategic account management, or account management experience within healthcare, preferably working directly with hospitals, health systems, or healthcare providers, or an equivalent combination of education and experience.
• Proven success driving customer retention, renewals, Net Revenue Retention (NRR), customer adoption, account growth, and customer satisfaction within complex healthcare accounts.
• Executive presence with the ability to build trusted relationships, influence decision-making, facilitate presentations, negotiate effectively, and communicate with C-suite healthcare executives, clinical leaders, and key stakeholders.
• Demonstrated ability to independently manage a portfolio of strategic accounts from customer activation through adoption, retention, advocacy, renewal, and expansion while balancing multiple priorities and customer commitments.
• Strong analytical, financial, and problem-solving skills with experience evaluating customer business needs, supporting contract negotiations, managing complex account strategies, and making sound business decisions.
• Proficiency with Salesforce or similar CRM platforms, along with Microsoft Excel, Word, and PowerPoint, and the ability to effectively manage customer data, reporting, account planning, and performance metrics.
• Ability to successfully work remotely and travel approximately 30% throughout the United States, including overnight travel, to support executive customer meetings, business reviews, strategic planning sessions, and other customer engagement activities.

Preferred

• Experience supporting SaaS, healthcare technology, patient engagement, digital health, or enterprise software solutions.
• Experience partnering with Enterprise Sales, Customer Success, Clinical, Product, and Technical Support teams to deliver exceptional customer outcomes.
• Experience presenting business reviews, executive value presentations, and ROI analyses to healthcare executives.
• Experience working with customer health metrics, NPS, KLAS feedback, strategic account planning, and adoption analytics.

Together, we can build your future!

Expected salary range: $100,000 to $150,000 annually. Actual compensation will be based on experience, education, geographic location, and overall qualifications.

SONIFI Health offers a comprehensive benefits package that includes paid time off, holidays, medical, dental, vision insurance, retirement plans, pet insurance, on-demand pay, and additional employee benefits.

SONIFI and SONIFI Health are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000.

SONIFI participates in E-Verify to confirm authorization to work in the United States.

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