Director, Spend Management Engagement Operations

Vizient, Inc; Irving (TX); On-site; USD 135,000 - 237,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits plan

Job summary

Vizient, Inc in Irving, TX is seeking an Engagement Operations leader to provide operational and financial leadership for the Spend Management unit, supporting GPO, Supply Chain Services, and Category Managed Services. You will establish a scalable operating model for project administration, performance reporting, risk management, and business controls across ERP and PSA systems.

You will partner with senior leaders, financial teams and delivery teams to translate insights into recommendations,

Qualifications

• Bachelor’s degree in business, finance, accounting, operations, or related field.
• 7+ years of progressive experience in professional services operations or related fields.
• Experience leading teams and coordinating work across multiple business units or operational stakeholders.
• Experience with PSA, ERP, CRM systems.
• Demonstrate understanding of AI concepts, risks, and opportunities, and apply that knowledge to improve operational efficiency.
• Willingness to travel.

Responsibilities

• Provide operational leadership across Spend Management and multiple services.
• Oversee project setup, maintenance, reporting, milestones, and closure activities across ERP/PSA systems.
• Track and report project financials, KPIs, revenue, profitability, and forecasts with leaders.
• Manage training, resource allocation, and operational support for engagement teams.
• Advise senior leaders by translating insights into recommendations and improvements.
• Lead, coach, and develop the Engagement Operations team with structured guidance.

Skills

Leadership

Financial analysis

Project operations

PSA/ERP/CRM

AI concepts

Travel willingness

Education

Bachelor’s degree

Tools

PSA

ERP

CRM

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will provide operational and financial leadership for engagement operations across the Spend Management Business Unit, supporting GPO, Supply Chain Services, and Category Managed Services teams. You will establish a consistent operating model for project administration, financial and operational performance, risk management, value and savings reporting, and business controls across ERP and PSA systems. You will serve as a strategic partner to senior leaders, delivery teams, finance, accounting, and other cross‑functional stakeholders by translating operational and financial insights into recommendations and improvements. You will lead, coach, and develop the Engagement Operations team by establishing team structure, standard work, training, onboarding, documentation, and appropriate support coverage across the engagement lifecycle.

Responsibilities

• Provide operational leadership and establish a consistent, scalable support model for the Spend Management Business Unit across GPO, Supply Chain Services, and Category Managed Services.
• Oversee project setup, maintenance, administration, reporting, issue resolution, planned end dates, milestones, and closure activities across ERP and PSA systems.
• Direct the tracking and reporting of project financials, KPIs, revenue, profitability, at‑risk revenue, contingent revenue forecasts, and other operational performance indicators in partnership with finance, accounting and delivery leaders.
• Manage training, resource allocation, and operational support related to contracts, financials, profitability, and risk reporting for Engagement Operations team members and the Supply Chain and Category Managed Services teams.
• Advise senior leaders and delivery teams by translating operational and financial insights into recommendations, priorities, and improvements across the engagement lifecycle.
• Lead, coach, and develop the Engagement Operations team by establishing appropriate team structure, onboarding, documentation, standard work, and scalable coverage.
• Provide structured guidance, regular feedback, and development support to improve individual performance, build capabilities, and support the professional growth of Engagement Operations team members.
• Guide individuals and teams through operational, process, system, and organizational change by communicating direction, addressing concerns, reinforcing priorities, and supporting adoption of new ways of working.
• Set clear expectations, establish measurable goals, hold team members accountable for results, and reinforce behaviors that drive strong team performance and business outcomes.
• Evaluate and promote appropriate uses of AI tools and capabilities within Engagement Operations; identify relevant risks and controls; and support responsible adoption that improves productivity, data quality, reporting, and decision support.

Qualifications

• Bachelor’s degree in business, finance, accounting, operations, or a related field preferred; equivalent experience will be considered.
• 7 or more years of progressive experience in professional services operations, project operations, financial operations, business operations, or a related field required.
• Experience leading teams and coordinating work across multiple business units or operational stakeholders is required.
• Experience with professional‑services accounting, project financials, revenue or profitability reporting, and operational risk management.
• Experience implementing, administering, or improving PSA, ERP, CRM, or comparable business systems.
• Demonstrate understanding of AI concepts, tools, risks, and opportunities, and apply that knowledge appropriately to improve operational efficiency, reporting, decision‑making, and engagement lifecycle support while maintaining appropriate business controls.
• Willingness to travel.

Estimated Hiring Range

The current salary range for this role is $135,200.00 to $236,600.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer

Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

About Vizient

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we’re building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we’re solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus – The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude – The industry's first online direct contracting market, supporting self‑contracting activity between hospitals and suppliers. Kaufman Hall – Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista – Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.