Director, Specialty Pharmacy Fulfillment Operations

Lumicera; Saint Paul (MN); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

PTO 20 days

Parental leave 4 weeks

9 holidays

401(k) match up to 5%

Adoption Assistance

Flexible Spending Account

Educational assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Director of Fulfillment Operations to guide strategy, staffing, and processes across a growing mail-order pharmacy operation. You will oversee inventory, cold chain, dispensing, shipping, and service delivery while driving continuous improvements and cross-functional collaboration.

Reporting to the VP of Operations, you will shape the fulfillment infrastructure, lead staffing strategy, and partner with IT to optimize systems and reporting.

Qualifications

• Pharmacist licensure in good standing is required.
• Active state license or reciprocity within 4 months.
• Minimum five years as a licensed pharmacist.
• 4–5 years experience in specialty pharmacy preferred.
• Previous supervisory experience preferred.
• Managed care or PBM experience preferred.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Lead and redesign operational strategies to improve service levels and efficiency across fulfillment locations.
• Oversee staffing for Patient Services and Specialty Programs with forecasting and workflow analysis.
• Partner with IT to ensure systems support fulfillment operations and reporting capabilities.
• Develop plans for scalable infrastructure to support growth and new services.
• Drive continuous operational improvements to enhance patient care and customer experience.
• Collaborate with organizational leaders to optimize processes for safety and efficiency.
• Monitor KPIs and contribute to Quality Improvement initiatives.
• Develop business cases for new technology or processes to improve fulfillment and patient experience.
• Ensure cost-effective, safe, patient-centric fulfillment strategy across locations.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Communication

Education

ACPE‑accredited PharmD/B.S. in Pharmacy

Current, unrestricted Pharmacist license

5+ years licensed pharmacist

4–5 years specialty pharmacy experience

Job description

Overview

Join Lumicera Health Services to lead the future of mail order pharmacy fulfillment- driving precision, scale, and innovation across a rapidly growing, multi-site pharmacy operation.

Under general direction of the Vice President, Operations at Lumicera Health Services, the Director, Fulfillment Operations is responsible for directing the vision, strategy, and delivery of Lumicera and Lumicera partner pharmacy fulfillment operations. The Director is responsible for creating compliant, safe, and efficient fulfillment operations including inventory management, cold chain management, prescription dispensing and final verification, shipping, and service delivery. The Director is responsible for development of an effective cross-functional department through organization design, process improvements, and cross training. Additionally, the Director must ensure appropriate staffing and training is provided to support operational redundancy and business continuity while optimizing the staffing model.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies. Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

Qualifications

What our team expects from you?

• Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or Pharm.D, degree with current, unrestricted license required
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months.
• Minimum of five years as a licensed pharmacist preferred
• 4 – 5 years’ experience in specialty pharmacy preferred
• Previous supervisory experience preferred
• Managed care and/or PBM experience preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.