Director, Solutions Engineering

Cultureamp; Chicago (IL); Hybrid; USD 214,000 - 260,000; Full time

Benefits offered by this job

Equity program

Total rewards package

Job summary

Culture Amp is seeking a Director, Solutions Engineering to lead our Solutions Engineering team within Customer Value & Services. You’ll set strategy, operating rhythm and standards for the team that helps customers understand and realise value from Culture Amp.

You’ll join key customer conversations, coach on complex multi-stakeholder deals and collaborate with Sales, Product and People Science to improve win rates and time to value. You will also lead a team that uses AI to do better work.

Qualifications

• 8+ years in solutions engineering, pre-sales or technical consulting in B2B SaaS.
• 4+ years leading Solutions Engineering teams with impact.
• Credibility leading discovery, demos across multi-stakeholder cycles.
• Experience building scalable frameworks, playbooks and enablement.
• Fluency with Salesforce, Gong and data-driven forecasting.
• Hands-on use of AI tools and enabling teams to adopt them.
• Cross-functional collaboration to improve win rates and retention.
• Executive presence and ability to tie product capability to outcomes.

Responsibilities

• Lead, coach and develop your Solutions Engineers through regular 1:1s and clear feedback.
• Set the vision for Solutions Engineering and an operating rhythm for coverage and forecasting.
• Join key customer meetings; guide discovery and validation on complex deals.
• Raise the standard of demos and storytelling to explain technical concepts to executives.
• Line up pre-sales and post-sales with handoffs and context for faster value delivery.
• Build scalable assets like frameworks, playbooks and enablement for the wider team.
• Partner with Sales, CX, Product, People Science, RevOps and GTM Enablement.
• Turn customer feedback into input for Product and roadmap decisions.
• Use data from tools like Salesforce and Gong to measure impact.
• Bring AI into daily work and promote AI-enabled habits across the team.

Skills

Solutions Engineering

Leadership

Enterprise Sales

Forecasting

Salesforce

Gong

AI Tools

Cross-functional

Tools

Salesforce

Gong

Job description

***We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.*Join us on our mission to make a better world of work.**

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit the company.com.

How you can help make a better world of work

Culture Amp is looking for a Director, Solutions Engineering to lead our Solutions Engineering team within Customer Value & Services. You'll set the strategy, operating rhythm and standards for the technical team that helps customers understand and realise the value of Culture Amp, from first conversation through to a strong start.

You'll balance building the team with staying close to the field. That means joining key customer conversations, coaching on complex multi-stakeholder deals and levelling up how the team discovers, demonstrates and solves. You'll work closely with Sales, Customer Experience, Product and People Science, including the 'pods' that share ownership of the customer from first sale through to renewal, and bring what customers tell you back into how we sell and build. You'll also lead a team that uses AI to do better work, not just faster work.

As part of this team of amazing humans,

You will

• Lead, coach and develop your Solutions Engineers through regular 1:1s, clear feedback, performance conversations and career paths, and hire people who bring both the right skills and the right values.

• Set the vision for Solutions Engineering and turn it into an operating rhythm: coverage, priorities, forecasting input and performance measures that surface problems early.

• Stay close to the field by joining key customer meetings, guiding technical discovery and validation on complex deals, and coaching the team to tailor solutions to what a customer’s people and business really need.

• Raise the standard of demos and value-led storytelling, so your team can explain technical complexity clearly to People, IT and executive stakeholders.

• Line up pre-sales and post-sales so that what’s agreed in the sales cycle carries through to a smooth start, with clean handoffs and shared account context, and a focus on shorter time to value and stronger retention.

• Build assets that scale, such as frameworks, playbooks, onboarding plans and enablement, so good practice reaches the wider team and doesn’t depend on one person.

• Partner with leaders across Sales, Customer Experience, Product, People Science, RevOps and GTM Enablement to improve win rates, deal quality and adoption.

• Turn customer feedback and patterns from the field into clear, evidence-backed input for Product and roadmap decisions.

• Use data from tools like Salesforce and Gong to make decisions and show the team’s impact.

• Bring AI into the team’s daily work, and set expectations for how it improves the quality and speed of what the team produces.

• Try new approaches and share what you learn, helping raise the bar on how we sell and retain customers.

You have

• 8+ years in solutions engineering, pre-sales or technical consulting in B2B SaaS, including 4+ years leading Solutions Engineering teams.

• A track record of building, scaling and developing teams, with people who've grown into stronger SEs and leaders under you.

• Credibility leading discovery, technical validation and demos across complex, multi-stakeholder enterprise sales cycles, including security, integration and RFP questions.

• Experience building scalable frameworks, playbooks and enablement that other teams actually use.

• Fluency with Salesforce, Gong or equivalents, and the discipline to use data to forecast, prioritise and measure.

• Hands-on experience using AI tools in your own work, and experience getting a team to build AI-enabled habits.

• Examples of cross-functional work that moved metrics such as win rate, time to value or retention, where influence mattered more than authority.

• Executive presence and the ability to connect product capability to meaningful outcomes for senior HR and business leaders.

• Experience in HR tech, HCM or adjacent SaaS is advantageous but not required.

You are

• Driven by your team’s growth as much as your own results. You coach your SEs rather than run the deal for them.

• A people-first leader who creates psychological safety, gives clear feedback and cares about both performance and wellbeing.

• Technically credible and commercially sharp. You can go deep with an engineer in the morning and a CHRO in the afternoon.

• A natural collaborator who builds plans with your partners across Sales, Customer Success and Renewals rather than handing them one you've already made. You measure yourself by what the wider team wins together, and you're open about what's working and what isn't.

• Clear and decisive. You make the call, say the useful thing early and hold a high standard with care.

• Curious about customers. You listen for the problem behind the request.

• Drawn to Culture Amp's mission because you've felt the difference a great workplace makes, and you want to help build more of them.

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

Base Salary Range (US)

$214,000-$260,000 USD

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you ca