Director, Solution Development Operations

Dematic; Wauwatosa (WI); On-site; USD 165,000 - 243,000; Full time

Job summary

Dematic is seeking a Director of Solution Development Operational Excellence to lead initiatives that streamline, scale, and improve outcomes across Sales, Engineering, Finance, and Commercial Operations. You will champion AI-enabled improvements and drive measurable business results within a global organization.

You will build governance, dashboards, and standardized workflows, while guiding teams through change and adoption of new tools. Travel up to 30% may be required.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Strong knowledge of process design and continuous improvement methodologies.
• Experience leading cross-functional initiatives from strategy to execution.
• Experience applying AI, automation, or digital transformation for business benefit.

Responsibilities

• Lead operational excellence initiatives to improve how Solution Development works, scales, and delivers results.
• Define and standardize core processes, workflows, governance, and cross-functional handoffs.
• Drive AI-enabled improvements to increase efficiency, quality, and outcomes.
• Lead strategic projects from concept through implementation with measurable impact.
• Establish project management standards, timelines, risks, decisions, and reporting.
• Analyze existing processes to identify opportunities and implement sustainable solutions.
• Develop scalable tools, dashboards, and performance metrics for decision-making.
• Collaborate with leaders across Solution Development, Sales, Engineering, Finance, and Commercial Operations to align priorities.
• Foster organizational change and successful adoption of new processes and tools.
• Monitor performance and propose steps to improve speed, capacity, and customer outcomes.
• Create governance systems that boost visibility, accountability, and execution rigor.
• Promote a culture of continuous improvement, innovation, and data-driven problem solving.
• Translate complex business challenges into practical, actionable solutions.
• Support leadership in removing operational barriers impacting performance.

Skills

Operational excellence

Process optimization

Cross-functional leadership

Data-driven decision making

Project management

AI/Automation awareness

Stakeholder alignment

Education

Bachelor's degree in Engineering

Related field (Business/Operations/Supply Chain/Technology)

Job description

At Dematic, we're transforming the future of supply chain automation. As the Director, Solution Development Operational Excellence, you'll help shape how our Solution Development organization works, improves, and scales.

This visible leadership position involves working closely with Sales, Engineering, Finance, Commercial Operations, and Solution Development to refine processes, promote critical initiatives, and apply AI-enabled solutions that boost speed, quality, and consistency. You will lead activities that remove barriers, improve workflows, and support teams in delivering improved business and customer outcomes.

We're looking for a collaborative leader who thrives in complex environments, embraces innovation, and can turn ideas into measurable results. If you're passionate about continuous improvement, operational excellence, and driving meaningful organizational change, this is an opportunity to make a lasting impact across a global business.

Why choose Dematic?

At Dematic and KION, our talent is key to creating the magic of supply chain solutions. As part of a global community of communities, you'll help orchestrate intelligent logistics that power the future of commerce. Here, you can push your career forward in an environment built on collaboration, growth, and real-world impact.

We offer:

* Career Development

* Competitive Compensation and Benefits

* Pay Transparency

* Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $165,375 - $242,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in This Role:

• Lead operational excellence initiatives that improve how Solution Development works, scales, and delivers results.
• Define, standardize, and optimize core processes, workflows, governance routines, and cross-functional handoffs.
• Drive AI-enabled improvements that enhance efficiency, quality, consistency, and business outcomes.
• Lead strategic projects and special initiatives from concept through implementation, ensuring measurable impact.
• Establish project management standards, including timelines, achievements, risk management, decision tracking, and executive reporting.
• Analyze existing processes, find opportunities for improvement, and implement sustainable solutions.
• Develop scalable tools, templates, dashboards, and performance metrics that support informed decision-making.
• Collaborate with leaders across Solution Development, Sales, Engineering, Finance, and Commercial Operations to align priorities and drive execution.
• Facilitate organizational change by building collaborator alignment and supporting successful adoption of new processes and tools.
• Observe operational performance and propose steps to increase speed, capacity, quality, and customer outcomes.
• Create governance and management systems that improve visibility, accountability, and execution rigor.
• Foster a culture of continuous improvement, innovation, and data-driven problem solving.
• Translate complex business challenges into practical, actionable solutions.
• Support leadership in identifying and removing operational barriers that impact organizational performance.

What We Are Looking For:

• Considerable expertise in operational excellence, process advancement, project or program administration, business transformation, solution implementation, or equivalent operational leadership capacities.
• Bachelor's degree in Engineering, Business, Operations, Supply Chain, Technology, or a related field, or equivalent experience combined with education.
• Strong knowledge of process design, workflow optimization, governance models, and continuous improvement methodologies.
• Experience in recognizing and applying AI, automation, digital transformation, or workflow solutions that provide quantifiable business benefits.
• Ability to lead complex, cross-functional initiatives from strategy through execution, adoption, and sustained results.
• Strong analytical skills with the ability to draw on data, metrics, and dashboards to support decision-making and operational performance.
• Experience developing scalable management systems, operating rhythms, and performance measurement frameworks.
• Ability to simplify complex topics and communicate effectively with executive, technical, and business audiences.
• Demonstrated success influencing collaborators, building alignment, and driving action across matrixed organizations.
• Comfort bringing structure, clarity, and momentum to evolving or ambiguous business challenges.
• Knowledge of solution development, engineering collaboration, commercial operations, proposal development, or related business processes.
• Strong business insight with the ability to link operational improvements to quality, efficiency, capacity, cost, and customer outcomes.
• Lean, Six Sigma, PMP, Agile, or other relevant certifications are preferred.
• Experience managing AI, automation, digital workflow, or continuous improvement initiatives is preferred.
• Ability to travel up to 30% as business needs require.