Director, Solution Consulting, US Central

8100 United States - Genesys Cloud Services, Inc.; Town of Texas (WI); On-site; USD 169,000 - 298,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Telehealth

Flexible work schedules

Career growth

Open time off

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys seeks a Director, Solutions Consulting, US Central to lead enterprise Solutions Consulting across the central US region. You will partner with sales and executive stakeholders to shape AI-first CX strategy, ensuring AI is foundational to solution design and delivery while developing senior talent capable of navigating complex customer and business environments.

In this leadership role, you will drive cross-functional alignment with Product, AI, Professional Services, and Customer

Qualifications

• 8+ years of enterprise technology pre-sales or solutions consulting experience.
• 2+ years leading senior Solutions Consulting or Sales Engineering teams.
• Experience engaging with C-level executives on CX strategy and AI adoption.

Responsibilities

• Lead, coach, and develop a team of senior Solutions Consulting managers and consultants for enterprise accounts in the central US.
• Establish an AI-first operating model and integrate AI into solution design and multi-year account strategies.
• Partner with Enterprise Sales to define and execute CX transformation, expansion, and value realization.
• Ensure AI-first CX outcomes are communicated to executive stakeholders and boards.
• Guide scalable CX architectures embedding AI across journeys, analytics, and automation.
• Foster trusted advisor relationships with customer executives and surface insights for product and strategy.

Skills

Executive engagement

AI-first CX

Leadership

Stakeholder management

Communication

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary

The Director, Solutions Consulting, US Central leads the Solutions Consulting function for the central region of the company’s enterprise accounts. This role sits at the intersection of executive customer engagement, AI-first CX solution strategy, and senior field leadership. This is a leadership role for an individual who thrives in complex environments, partners deeply with sales and executive stakeholders, and shapes winning customer technology strategies. The Director ensures that AI is foundational to how customer experience solutions are designed, positioned, and delivered—while developing senior Solutions Consulting talent capable of operating at the highest levels of customer and business complexity.

Key Responsibilities

• Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to enterprise accounts across the central region of the US
• Establish and reinforce an AI-first operating model, ensuring AI capabilities are central to solution design, customer conversations, and multi-year account strategies
• Partner with Enterprise Sales leadership to define and execute account strategies focused on CX transformation, expansion, and value realization
• Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that resonates with executive and board-level stakeholders
• Act as an executive escalation point for complex solution decisions involving AI, data, integrations, security, and enterprise architecture
• Guide the design of scalable, future-proof CX architectures that embed AI across customer journeys, workforce engagement, analytics, and automation
• Build trusted advisor relationships with customer executives, serving as a thought leader on CX transformation and responsible AI adoption
• Drive cross-functional alignment with Product, AI, Professional Services, Customer Success, and Partners to deliver cohesive, high-impact solutions
• Influence internal product and investment priorities by surfacing enterprise account insights related to AI adoption and customer experience innovation
• Ensure consistent solution quality, architectural integrity, and risk management across enterprise pursuits
• Establish clear success metrics and continuously improve win rates, deal quality, and long-term account growth outcomes
• Foster a culture of continuous improvement, leveraging AI tools and insights to improve productivity, decision-making, and solution excellence

Minimum Requirements

• 8+ years of experience in enterprise technology pre-sales, solutions consulting, or a closely related field
• 2+ years of experience leading senior-level Solutions Consulting or Sales Engineering teams
• Proven success supporting large, complex enterprise customers with multi-year transformation initiatives
• Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and business outcomes
• Strong understanding of AI-enabled CX platforms, cloud architectures, analytics, and automation technologies
• Experience embedding AI into enterprise solution design rather than positioning it as a standalone capability
• Exceptional leadership, coaching, and talent-development skills for senior, high-impact teams
• Strong partnership mindset with sales leadership and the ability to influence complex account strategies
• Excellent communication skills with the ability to synthesize technical complexity into clear executive narratives
• Ability to operate effectively in ambiguous, highly complex, and politically nuanced environments

Desirable Skills

• Experience supporting Fortune 500 or global enterprise accounts
• Background in CX, SaaS, or AI-driven platform companies
• Familiarity with enterprise AI governance, data strategies, and responsible AI frameworks
• Experience influencing product strategy or roadmap decisions based on field insight

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$169,300.00 - $297,700.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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