Director, Solution Consulting, US Central

Genesys Cloud Services, Inc.; Chicago (IL); On-site; USD 169,000 - 298,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules

Open time off + holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Director of Solutions Consulting for the US Central to lead senior teams and shape enterprise AI-driven CX strategies. The role partners with Sales to drive multi-year CX transformation, aligning product, data, and governance to deliver measurable outcomes for large enterprise accounts.

The ideal candidate will influence executive stakeholders, manage high-impact teams, and embed AI across customer journeys, while maintaining strong focus on growth and risk management in

Qualifications

• 8+ years of experience in enterprise technology pre-sales or solutions consulting.
• 2+ years of experience leading senior Solutions Consulting or Sales Engineering teams.
• Proven success with large, multi-year enterprise transformations.
• Ability to engage credibly with C-level executives on CX strategy and AI adoption.
• Strong understanding of AI-enabled CX platforms, cloud, analytics, and automation.
• Leadership, coaching, and talent development for high-impact teams.

Responsibilities

• Lead and develop senior Solutions Consulting managers and consultants across the central US.
• Establish an AI-first operating model in solution design and customer conversations.
• Partner with Enterprise Sales to define account strategies for CX transformation and value realization.
• Ensure AI-first CX outcomes are communicated to executives and boards.
• Act as escalation point for complex AI, data, integrations, security, and architecture decisions.
• Design scalable CX architectures embedding AI across journeys, analytics, and automation.
• Build trusted advisor relationships with customer executives on CX transformation and responsible AI adoption.
• Drive cross-functional alignment with Product, AI, Professional Services, Customer Success and Partners.
• Surface enterprise insights to influence product strategy and roadmaps.

Skills

Enterprise pre-sales

Solutions Consulting leadership

Executive communication

AI-enabled CX platforms

Cloud architectures

Stakeholder management

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Summary

The Director, Solutions Consulting, US Central leads the Solutions Consulting function for the central region of the company's enterprise accounts. This role sits at the intersection of executive customer engagement, AI-first CX solution strategy, and senior field leadership.

This is a leadership role for an individual who thrives in complex environments, partners deeply with sales and executive stakeholders, and shapes winning customer technology strategies. The Director ensures that AI is foundational to how customer experience solutions are designed, positioned, and delivered-while developing senior Solutions Consulting talent capable of operating at the highest levels of customer and business complexity.

For the right leader, this role offers the opportunity to influence enterprise CX strategy, drive meaningful AI-led outcomes for enterprise customers, and help define the future of Solutions Consulting at scale.

Key Responsibilities

• Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to enterprise accounts across the central region of the US
• Establish and reinforce an AI-first operating model, ensuring AI capabilities are central to solution design, customer conversations, and multi-year account strategies
• Partner with Enterprise Sales leadership to define and execute account strategies focused on CX transformation, expansion, and value realization
• Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that resonates with executive and board-level stakeholders
• Act as an executive escalation point for complex solution decisions involving AI, data, integrations, security, and enterprise architecture
• Guide the design of scalable, future-proof CX architectures that embed AI across customer journeys, workforce engagement, analytics, and automation
• Build trusted advisor relationships with customer executives, serving as a thought leader on CX transformation and responsible AI adoption
• Drive cross-functional alignment with Product, AI, Professional Services, Customer Success, and Partners to deliver cohesive, high-impact solutions
• Influence internal product and investment priorities by surfacing enterprise account insights related to AI adoption and customer experience innovation
• Ensure consistent solution quality, architectural integrity, and risk management across enterprise pursuits
• Establish clear success metrics and continuously improve win rates, deal quality, and long-term account growth outcomes
• Foster a culture of continuous improvement, leveraging AI tools and insights to improve productivity, decision-making, and solution excellence

Minimum Requirements

• 8+ years of experience in enterprise technology pre-sales, solutions consulting, or a closely related field
• 2+ years of experience leading senior-level Solutions Consulting or Sales Engineering teams
• Proven success supporting large, complex enterprise customers with multi-year transformation initiatives
• Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and business outcomes
• Strong understanding of AI-enabled CX platforms, cloud architectures, analytics, and automation technologies
• Experience embedding AI into enterprise solution design rather than positioning it as a standalone capability
• Exceptional leadership, coaching, and talent-development skills for senior, high-impact teams
• Strong partnership mindset with sales leadership and the ability to influence complex account strategies
• Excellent communication skills with the ability to synthesize technical complexity into clear executive narratives
• Ability to operate effectively in ambiguous, highly complex, and politically nuanced environments

Desirable Skills

• Experience supporting Fortune 500 or global enterprise accounts
• Background in CX, SaaS, or AI-driven platform companies
• Familiarity with enterprise AI governance, data strategies, and responsible AI frameworks
• Experience influencing product strategy or roadmap decisions based on field insight

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$169,300.00 - $297,700.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24-48 hours. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.