Director, Software Development Engineering - Experience Management Platform

Expedia, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 231,000 - 324,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a senior leader to define the technical strategy for the Experience Management Platform and guide engineers and managers to deliver scalable, agentic experiences across Expedia's brands. You will own architecture, roadmaps, and operational standards to ensure performance and cost efficiency.

The role drives modernization of legacy services, aligns roadmaps with KPIs, and incorporates AI/ML capabilities while mentoring leaders and shaping promotion standards across Product,

Qualifications

• Bachelor's degree in Computer Science or related technical field, or equivalent related professional experience.
• 10+ years of software experience and 5+ years of people management experience.
• Experience leading technical strategy, architecture, and delivery for domain- or organization-scale platforms.
• Proven ownership of complex distributed systems spanning multiple services or domains with architecture, design and data modeling.
• Experience with AI-driven systems, tools, or workflows in production environments.

Responsibilities

• Define and drive technical strategy for the Experience Management Platform.
• Lead a team of engineers and engineering managers building modern experience orchestration.
• Own architecture, roadmap, and non-functional standards (performance, cost, scale).
• Transform legacy services to scalable architectures with agentic capabilities.
• Set domain vision with measurable business outcomes and operational excellence.

Skills

Technical leadership

Software architecture

Distributed systems

AI/ML concepts

People management

Domain strategy

Cross-functional collaboration

Education

Bachelor's degree in CS or related field

Tools

Experience Manager

CMS

URL Platform

Platform Configuration

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to Team

Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

The Experience Management Platform team sits within our Core Platform and Traveler Experience organization and is responsible for the systems that power how every traveler experience is assembled, configured, and delivered across Expedia Group's portfolio of brands. Our platform handles billions of requests, serving hundreds of millions of users through tools including Experience Manager (no-code template and content orchestration), URL Platform, Travel Store SDK, Platform Product Catalog, and Platform Configuration. We are the layer that connects design and engineering with business users; enabling scalable, multi-brand experience delivery without code changes.

In this role, you will:

• Define and drive technical strategy for the Experience Management Platform
• Lead a team of engineers and engineering managers building the next generation of experience orchestration, replacing legacy systems with a modern, agentic, self-serve platform
• Own the technical architecture, roadmap, and non-functional standards (performance, cost, scale) for experience management tools across all EG brands
• Drive the transformation from legacy services to a modern, scalable architecture with agentic capabilities built-in; reducing technical footprint while increasing business agility
• Define domain vision tied to measurable business outcomes and establish mechanisms for operational excellence (goals, scorecards, reviews)
• Use data to set direction, define domain KPIs, and ensure investments deliver measurable ROI
• Influence peer Directors and VPs across Product, Design, ML, and Engineering to align roadmaps and resourcing for shared outcomes
• Develop leaders of leaders — shape roles, set promotion standards, identify future leaders, and build a high-performing organization through a period of change
• Safely integrate and operate AI/ML-enabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications:

• Bachelor's degree in Computer Science or related technical field; or equivalent related professional experience
• 10+ years of software experience and 5+ years of people management experience
• Prior experience leading technical strategy, architecture, and delivery for domain- or organization-scale platforms.
• Proven ownership of complex distributed systems spanning multiple services or domains, with strong expertise in software architecture, system design, low-level design, API design, and data modeling.
• Demonstrated ability to lead through engineering managers and senior engineers, driving technical execution, cross-functional alignment, and operational excellence in large-scale environments.
• Experience working with AI-driven systems, tools, or workflows and applying AI/ML concepts in production‑oriented software or platform contexts.

Preferred Qualifications:

• Experience leading platform engineering organizations across multiple products or capability areas, including managing multiple engineering managers (leader of leaders) and operating effectively in complex, business-critical environments.
• Background building or evolving configuration‑driven platforms such as templating, CMS, experience orchestration, or other systems that assemble and deliver end‑user experiences across brands, channels, or partner surfaces.
• Experience advancing AI‑assisted or agentic workflows within internal platforms, including enabling more intuitive, scalable ways for users to configure and manage experiences through low‑code, no‑code, or conversational interfaces.
• Track record of successfully retiring legacy systems while maintaining business continuity
• Familiarity with modern approaches to no‑code tooling, server‑driven UI, or configuration‑driven platforms.

The total cash range for this position in Seattle is $231,000.00 to $323,500.00. Employees in this role have the potential to increase their pay up to $369,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.