Director, Site Reliability

Cboe Global Markets, Inc.; New York (NY); Hybrid; USD 223,000 - 289,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Tuition assistance

Health benefits

On-site gym

Employee stock purchase plan

Job summary

Cboe Global Markets seeks a Director of Production Operations to own the reliability, release, and control of the BIDS trading platform across North America, Europe, and beyond. You’ll lead a senior team across SRE and DB administration, guiding hybrid environments that mix on-premises activity with growing AWS workloads.

You will oversee production deployments, incident response, and the regulatory control framework while modernizing operations and ensuring availability and compliance.

Qualifications

• Bachelor's degree in a technical discipline or equivalent practical experience.
• Linux/UNIX administration and shell scripting.
• Enterprise RDBMS operations, Oracle preferred.
• SQL proficiency for data manipulation and queries.
• Production incident management and post-incident review.
• AWS infrastructure and services in production contexts.
• Infrastructure as code using Terraform.
• Monitoring and log analytics with Splunk or Grafana.
• JVM platforms, runtime and GC tuning.
• Operating a hybrid on-premises and cloud environment.
• Secrets management with Vault or equivalent.

Responsibilities

• Lead production release and change management across NA and Europe production environments.
• Own operational and regulatory control framework with calendars for audits, access, capacity, etc.
• Lead and develop the production operations team spanning SRE and DB administration.
• Operate and evolve a hybrid production environment (on-premises and AWS).
• Direct the technical response to production incidents including post-incident reviews.
• Own resilience and disaster recovery; plan quarterly/annual tests and runbooks.
• Keep the platform current with upgrade programs across runtime, database, and infrastructure.

Skills

Production operations

Team leadership

Bachelor's degree

Linux/UNIX admin

Oracle RDBMS

SQL

Incident management

AWS

Terraform

Monitoring & analytics

Hybrid cloud management

Vault secrets management

Education

Bachelor's degree in a technical discipline

Tools

Terraform

Splunk

Grafana

HashiCorp Vault

AWS Console

Oracle DB tooling

Job description

Job Description

Building trusted markets — powered by our people

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.

To support strong partnership and team connection, this role follows a four day in office work model.

Position Summary - Primary Purpose Of The Role

Owns the reliability, release and operational control of the BIDS trading platform across production environments in the United States, Canada and Europe. Accountable for production deployment, incident response, disaster recovery, and the regulatory control framework that governs the operation of an alternative trading system. Leads a team spanning site reliability engineering and database administration and directs the continued evolution of hybrid of on-premises and AWS environments. The role is deliberately hands-on: the incumbent both leads the function and personally executes or supervises production change.

Role Overview

BIDS Trading operates an alternative trading system for institutional block equity trading, with production environments across the United States, Canada and Europe. We are looking for a Director of Production Operations to own the reliability, release and operational control of that platform – a hands-on leadership role accountable for everything from production deployment and incident response to the regulatory control framework that governs an ATS.

You will lead a small, senior team spanning site reliability engineering and database administration, and you will work across environments that are deliberately hybrid: the on-premises environments that carry regulated trading activity, alongside a growing AWS footprint you will help shape and extend. This is a chance to take ownership of a platform that genuinely matters, with real room to modernize how it is run rather than inherit someone else's blueprint.

Your responsibilities will be:

• Lead production release and change management. Own the end-to-end release process for the BIDS trading platform across North American and European production environments - planning, execution, verification and rollback - and chair the weekly change management forum that governs it.
• Own the operational and regulatory control framework. Maintain the control calendar governing BIDS operations - daily through annual reviews spanning database auditing, privileged access, capacity and market conduct - and ensure each control is performed, evidenced and reviewed on schedule.
• Lead and develop the production operations team. Manage a team spanning site reliability engineering and database administration and coordinate with the software engineering and infrastructure teams. Set priorities across both specializations and build enough depth that no critical process depends on any one person. You will set the direction for and review the work of the database administration function rather than performing it.
• Operate and evolve a hybrid production environment. Run the on-premises environments that carry regulated trading activity alongside a growing AWS footprint, applying consistent release, monitoring and control practices across both. Lead the continued migration of workloads to cloud where it reduces risk or cost, without compromising availability of the on-premises platform.
• Direct the technical response to production incidents. Coordinate diagnosis and recovery during production events, run the alert triage issues across all production environments, and own post-incident review and remediation. Client-impacting and business decisions accelerate to the chief operating officer.
• Own resilience and disaster recovery. Plan and lead quarterly and annual disaster recovery site tests, verify backup and restore procedures, and keep recovery runbooks current and executable.
• Keep the platform current. Design and schedule upgrade programs across the runtime, database and infrastructure layers, coordinating change windows with infrastructure, network and vendor teams to land them without disrupting trading.

The ideal candidate has

• 10+ years in production operations, technical operations or release engineering, in financial services or another regulated environment.
• 5+ years leading technical teams.
• A bachelor's degree in a technical discipline, or equivalent practical experience.
• Linux / UNIX administration and shell scripting
• Enterprise RDBMS operations - Oracle strongly preferred
• SQL
• Production incident management and post-incident review
• AWS infrastructure and services in a production context
• Infrastructure as code - Terraform preferred
• Monitoring and log analytics - Splunk, Grafana or equivalent
• JVM application platforms, including runtime and garbage collection tuning
• Operating a hybrid on-premises and cloud environment
• Secrets management - HashiCorp Vault or equivalent

Preferred

• Experience at an alternative trading system, exchange or broker-dealer.

Benefits And Perks Of Working For Cboe Global Markets

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

Fair and competitive salary and incentive compensation packages with an upside for overachievement Generous paid time off, including vacation, personal days, sick days and annual community service days Flexible, hybrid work environment Health, dental and vision benefits, including access to telemedicine and mental health services 2:1 401(k) match, up to 8% match immediately upon hire Discounted Employee Stock Purchase Plan Tax Savings Accounts for health, dependent and transportation Employee referral bonus program Volunteer opportunities to help you give back to your communities

Some of our associates’ favorite benefits and perks include:

Complimentary lunch, snacks and coffee in any Cboe office Paid Tuition assistance and education opportunities Generous charitable giving company match Paid parental leave and fertility benefits On-site gyms and discounts to other fitness centers Paid Time Off

More About Cboe Global Markets

We're reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We're an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity

We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.

This position is not eligible for visa sponsorship

Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Ranges (applicable for US locations only)

At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $223,125-$288,750, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third-party communication tools for recruiting purposes.