Director, Site Management

IQVIA LLC; Durham (NC); On-site; USD 119,000 - 333,000; Full time

Benefits offered by this job

Health benefits

Job summary

IQVIA in Durham, NC seeks an experienced HR leader to manage staff and execute hiring, onboarding, and training across region offices. You will lead performance development, policy adherence, and resources planning, while ensuring quality outputs in clinical projects.

You will coach staff, collaborate with senior management, and drive improvements in work processes, budgets, and service delivery to support patient outcomes and study success.

Responsibilities

• Manage staff in accordance with organization’s policies and applicable regulations.
• Plan, assign, and direct work; appraise performance and guide professional development; reward and discipline employees; address employee relations issues.
• Direct the hiring and selection process for clinical staff by participating in interviewing.
• Develop onboarding processes ensuring staff have materials, systems access and training.
• Oversee training plan, SOP review and mentored training experiences for region/office.
• Provide leadership in clinical resourcing through evaluation of resources and collaboration with study team leadership.
• Evaluate quality of clinical work product across roles; review regional workload, quality and budget metrics.
• Collaborate with senior management to improve efficiencies, project outcomes and quality metrics.
• Coach and mentor lower-level staff and manage project-related challenges with stakeholders.

Job description

Job Description Summary

• Manage staff in accordance with organization’s policies and applicable regulations.
• Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Approve actions on human resources matters.
• Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process.
• Establish methods to develop and evaluate office/region-based onboarding processes. Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities.
• Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country.
• Provide a leadership role in country/region clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with study team leadership and operational peers.
• Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function. Evaluate regional workload, quality and budget metrics through regular review and reporting of findings.
• Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects.
• Act as a coach and mentor for lower-level staff as they develop in their role. Works collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.
• Analyze and reviews budgets for clinical studies within region. Pro-actively plan for appropriate clinical operations budget consumption and guides line managers and CRSs in managing variances and in developing corrective fiscal action plans.
• Conduct Clinical Project Review and participates in Project Management Review according to regional guidelines and interfaces with appropriate functional leadership to achieve positive outcomes.
• Participate and may lead corporate or departmental quality or process improvement initiatives.
• May act as a client liaison.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $119,400.00 - $332,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments.

Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.