Director, Site Management

IQVIA; Durham (NC); On-site; USD 119,000 - 333,000; Full time

Job summary

IQVIA is seeking a senior HR leader to manage clinical staff across regions, driving staffing, onboarding, training, and resourcing strategies. You will oversee performance, budgeting, and process improvements while collaborating with senior management to enhance project outcomes and client service.

This role requires strategic leadership in human resources within regulated clinical settings and a proven ability to mentor staff and optimize operational efficiency.

Qualifications

• Experience managing staff in accordance with organizational policies and applicable regulations.
• Experience directing hiring and selection for clinical staff; candidate review and interviewing processes.
• Ability to develop onboarding processes and training plans for regions/offices/countries.
• Leadership in clinical resourcing, budgeting, and quality metrics across regions.
• Coaching and mentoring of junior staff to improve performance and service quality.

Responsibilities

• Manage staff in accordance with organization's policies and applicable regulations.
• Plan, assign, and direct work; appraise performance and guide professional development; reward and discipline employees; address employee relations issues and resolve problems.
• Approve actions on human resources matters.
• Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process.
• Establish onboarding processes; develop standard processes to ensure staff have materials, systems access and training to complete responsibilities.
• Oversee training plan execution, SOP review and mentored training experiences across region/office/country.
• Lead country/region clinical resourcing through evaluation of resource alternatives and proactive planning with study team leadership.
• Evaluate clinical work product quality and regional workload, quality and budget metrics with regular reporting.
• Collaborate with senior management to improve efficiencies, project outcomes and quality metrics for clinical projects.
• Coach and mentor lower-level staff; work with project leadership to manage challenges and deliver customer service.
• Analyze and review budgets for clinical studies; plan budget consumption and guide line managers.
• Conduct Clinical Project Review and participate in Project Management Review as per regional guidelines.
• Participate in corporate or departmental quality or process improvement initiatives.
• May act as a client liaison.

Skills

Staff management

HR policies

Hiring & recruitment

Performance appraisal

Budgeting

Coaching

Process improvement

Job description

• Manage staff in accordance with organization's policies and applicable regulations.


• Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.


• Approve actions on human resources matters.


• Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the

Job Description Summary

• Manage staff in accordance with organization's policies and applicable regulations.


• Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.


• Approve actions on human resources matters.


• Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the

interviewing process.

• Establish methods to develop and evaluate office/region-based onboarding processes. Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities.


• Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country.


• Provide a leadership role in country/region clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with study team leadership and operational peers.


• Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function. Evaluate regional workload, quality and budget metrics through regular review and reporting of findings.


• Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects.


• Act as a coach and mentor for lower-level staff as they develop in their role. Works collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.


• Analyze and reviews budgets for clinical studies within region. Pro-actively plan for appropriate clinical operations budget consumption and guides line managers and CRSs in managing variances and in developing corrective fiscal action plans.


• Conduct Clinical Project Review and participates in Project Management Review according to regional guidelines and interfaces with appropriate functional leadership to achieve positive outcomes.


• Participate and may lead corporate or departmental quality or process improvement initiatives.


• May act as a client liaison.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $119,400.00 - $332,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.