Director, Showroom Experience

Cambria; United States; Remote; USD 110,000 - 154,000; Full time

Job summary

Cambria is seeking a Director of Showroom Experience to elevate the customer journey across 25+ Showrooms and Galleries in the United States. You will lead showroom strategy, training, and KPI-driven operations to transform spaces into luxury consultative environments that drive loyalty and sales.

Responsibilities include expanding foot traffic, improving conversion, coordinating with Marketing and Real Estate, managing remodels, and traveling regionally and nationally.

Qualifications

• Bachelor's degree in marketing, business or related field.
• 5+ years of retail sales with management experience.
• Experience in luxury retail preferred.
• Willingness to travel up to 75%.

Responsibilities

• Drive Cambria sales by transforming showrooms into luxury consultative sales environments.
• Develop operational best practices for showroom staff and leadership.
• Ensure showrooms have effective training through L&D; manage resources across locations.
• Oversee project management for new locations and remodels.
• Collaborate with Marketing, Real Estate and Operations to optimize spaces and events.
• Travel regionally and nationally to gain insights and address issues.

Skills

Sales leadership

Retail management

Customer service

Strategic planning

Education

Bachelor's degree

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

Job Description:The Director, Showroom Experience will elevate our customer journey, ensuring every interaction within our 25+ Showrooms and Galleries reflect the high standards and values of the Cambria brand. They will lead our efforts to create unparalleled customer experiences within our showroom environment while maximizing the utility of these brick and mortar marketing assets. This includes strategic oversight of the showroom experience, customer journey and the implementation of initiatives that enhance customer satisfaction, loyalty, and sales.In partnership with others, this role is accountable to increase qualified leads, traffic, and ultimately conversion, while managing accurate KPIs down to the location level that provide valuable and actionable insights. The ideal candidate possesses a blend of leadership, vision, and a deep understanding of customer service excellence in the luxury retail sector.Roles and Responsibilities:Drive Cambria sales by transforming showrooms from passive hosting spaces into disciplined, luxury consultative sales environments.Develop operational best practices across all areas of retail operations for Sales District Managers and their Gallery and Showroom staff to execute; create a culture of accountabilityEnsure proper Sales training and development for Showroom staff through our L&D departmentEnsure that all financial and non-financial resources are consistently, effectively and efficiently managed across all locationsProject management for new locations and remodels once identified by the Showroom & Gallery leadership teamFacilitate connectivity and sharing of ideas with our network of Showroom partners and sales associates to improve frequency of and ROI for eventsTravel to locations regularly, and engage Field Sales leaders often to gain insights and identify first-hand issues that need to be addressedWork in the Showrooms frequently to experience and refine process while identifying opportunitiesDrive Cambria sales by developing and deploying strategies, process and tools to increase foot traffic, improve conversion, and elevate the experience at Showrooms and GalleriesDevelop and deploy strategies to manage leads and increase YoY qualified foot traffic and improve conversion ratesRally Marketing, Digital and other teams to develop strategies to effectively market and drive traffic to the locationsPartner with Marketing, Real Estate and Operations to ensure our spaces are optimized for business and the Cambria brand is optimally representedWork with Samples Fulfillment and to ensure optimal disbursement of Samples to consumers and tradeEngage with local Field Sales Management to drive local execution of all programs and ensure effective communicationDrive Cambria sales by developing and managing measurable KPIs to drive accountability for all stakeholders.Define and develop Key Performance Indicators (KPIs) that dictate success and create the standard deliverables required from the showroom staffPartner with Salesforce, BI, and other teams to implement a model with complete adoptionLeverage technology and automation where possible including cameras and AI to inform strategiesDevelop action plans and lead initiatives to capitalize on insights to drive improvementsMinimum Requirements:Education: Bachelor’s degree required, in marketing, business, Interior Design or similar fieldExperience: Requires 5+ years in retail sales with management experience. Home/design experience, understanding of the industry is preferred.Systems: Working knowledge of Google Suite, Microsoft Office, and SalesforceAdditional Requirements:Travel Requirements: Travel required both regionally, nationally and in Canada. Must possess or be willing to secure a valid passport.Up to 75% air travelPhysical Requirements: Office position requiring telephone and computer use. Must be able to lift up to 40 pounds for displays, samples and other marketing materialsCambria’s starting salary range for this position is $110,438 - $154,453. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.For additional company information, please visit www.CambriaUSA.comAn offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.