Director, Shared Business Operations

SmartRecruiters, Inc.; Lisle (IL); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid holidays

Job summary

Chamberlain University seeks an accomplished leader to guide a multi-functional Shared Operations Center of Excellence team. You will drive business process improvements, quality assurance, and training across academic and administrative domains to optimize student services and registrar operations.

The role requires extensive experience in higher education administration, accreditation processes, and strategic collaboration with institutional partners.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• 10+ years senior-level leadership experience managing diverse operational teams.
• 8+ years in higher education or comparable regulated areas.
• Experience with accreditation visits and audits.
• Registrar functions and academic policy, Title IV and student services knowledge.
• Ability to facilitate execution across multiple departments and institutions.
• Strong executive presence and excellent written/verbal communication.
• Strong strategic planning and business acumen.
• Ability to drive multi-unit projects and develop teams.

Responsibilities

• Lead a multi-functional team providing Shared Operations Center of Excellence support.
• Develop scalable services and continually analyze processes and outcomes.
• Implement process improvements and drive change to stay competitive.
• Build and maintain client relationships across institutions and departments.
• Provide leadership for quality, audit/compliance, training and communications.
• Oversee systems, technology and business process solutions for efficiency.
• Represents Shared Operations on committees and task forces, maintaining a proactive service-level relationship.
• Allocates resources and develops talent with a focus on retention and career growth.

Skills

Executive leadership

Strategic planning

Stakeholder communication

Process improvement

Project management

Education

Bachelor's Degree

Master's Degree

Job description

• Department: Administrative & Business Support

Company Description

Chamberlain
With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.
Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Chamberlain is accredited by the Higher Learning Commission ( www.hlcommission.org ), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu , and follow Chamberlain on Instagram , Facebook and LinkedIn .

Opportunity at a Glance
The position provides leadership to a multi-functional team. Services provided by the team include a variety of Shared Operations Center of Excellence support functions such as business process development, support of compliance/audit, quality assurance, training, communications and/or business operations functions including but not limited to course materials and health insurance processing. Supports and drives continuous improvement, change management and business process initiatives resulting in delivery of exceptional business results for all institutions, students and stakeholders. The role requires strong collaboration and project management with internal Shared Operations Center of Excellence, institutional leaders and other departments (Regulatory Affairs, Internal Audit, Marketing, Finance, etc…) to drive process improvement delivery through exemplary process design/improvement/management skills using proven best practice techniques and methodologies. Leverages and leads technology solutions to deliver business process results. Drives performance within Shared Operations and institutional partners within the Health Care and Professional Education verticals to impact the student experience and support organizational growth.
Responsibilities

• Manages multiple functions for multiple institutions and internal business partners ensuring seamless, student-centric processes to deliver exceptional business performance results. Leadership of functions may include and are not limited to business process improvement / project management, support of systems and technology alignment to business needs, quality assurance, audit support, training, communications, and a variety of business operations functions. All projects and functions performed in alignment with service quality and audit compliance objectives. Student finance and registrar services/academic business processes may be supported.
• Directs future growth by developing scalable services for the organization Continually analyzes processes and outcomes.
• Develops and implements process improvements. Champions needed change to stay competitive and student focused.
• Networks and develops new client relationships to meet current and future needs. - Manages multiple functions for multiple institutions ensuring seamless, student-centric processes to deliver exceptional business performance results.
• Provides leadership support for quality and audit / compliance throughout Shared Operations and partner institutions through all functions including, but not limited to training, quality assurance, quality/compliant business process, communications, operational support functions and audit support.
• Leader of systems, technology and business process solutions to deliver efficient and effective technology results for all business partners.
• Serves as an executive liaison, representing Shared Operations with institutional partners by serving on various committees, task forces, project teams, etc. and maintaining a proactive, transparent relationship on service level agreements and continued improvement in service delivery.
• Collaborates with Shared Operations leadership to determine resource allocation, commitment, etc…
• Creates and manages a labor model that maximizes outcomes and establishes career paths to retain and develop talent.
• Maintains a customer focused department and creates service level agreements and SOPs for all support services.
• Develops talent, manages performance and delivers performance evaluations, while embracing and modeling the organization's Covista values.
• Actively participates in management meetings, activities and assignments.
• Completes other duties as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Required. Master's Degree preferred.
• 10+ years Proven senior-level leadership experience with a minimum of years managing diverse operational teams.
• 8+ years Proven higher education or comparable experience on managing highly regulated functional areas for over years.
• Experience working with leadership and participating in accreditation visits and internal and external audits.
• Areas of expertise including Registrar functions and responsibilities, Academic policy, procedures and programs, and/or extensive Student Finance, Title IV and Student Services knowledge.
• Can handle responsibility without authority – i.e. able to facilitate execution across multiple departments and institutions within Covista.
• Exhibits a strong executive leadership presence coupled with excellent written and verbal communication skills.
• Displays strong strategic-planning skills complimented with exceptional business acumen.
• Ability to drive projects and results involving several business units.
• Ability to develop and motivate teams to meet or exceed goals.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $100171.61 and $134668.85. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match

12 Paid Holidays
For more information related to our benefits please visit:
https://careers.covista.com/benefits
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation