Director Service Line Operations

Advocate Health Care; Alta (IA); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Retirement plan

Job summary

Advocate Health Care in the United States is seeking a senior operations leader to oversee clinical and administrative operations across multiple care locations, ensuring the execution of service line, divisional, and enterprise priorities while managing budgets and performance metrics.

You will lead frontline managers, collaborate with clinicians and executives, drive workforce planning, scheduling, and continuous improvement, and uphold regulatory and ethical standards in a large health system.

Qualifications

• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.

Responsibilities

• Directs clinical and administrative operations across assigned care locations to ensure execution of priorities and budgets.
• Monitors performance metrics and leads actions to improve throughput, quality, patient experience, and financials.
• Leads frontline managers with coaching, development, and performance management.
• Supports clinician leadership to align operational execution with clinical priorities and care delivery needs.
• Oversees workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
• Ensures compliance with policies, regulations, and organizational standards.

Skills

Strategic thinking

Operational leadership

Performance improvement

Financial analysis

Team leadership

Communication

DEI commitment

Education

Bachelor’s Degree in Healthcare or related field

Job description

Department: 02160 AMG Libertyville 1800 Hollister - Hematology/Oncology

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: M-F

Pay Range: $63.45 - $95.20

Major Responsibilities

Operational Integration & Performance Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities. Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices. Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets. Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency. Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.

Leadership of Frontline Management

Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed. Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience. Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment. Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.

Clinician Partnership & Engagement Support

Support Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs. Exercises direct operational authority to remove barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care. Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards. Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.

Quality, Improvement & Workforce Oversight

Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps. Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations. Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards. Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement. Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws. Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams. Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved. Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization’s business.

Minimum Job Requirements

Education Bachelor’s Degree in Healthcare or related field required.

Certification / Registration / License

N/A

Experience

Typically requires 7 years of experience in operational leadership roles.

Knowledge / Skills / Abilities

Strategic thinking with the ability to translate service line priorities into operational plans and measurable results. Strong operational leadership, execution, and performance improvement skills across complex healthcare environments. Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities. Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management. Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams. Executive presence and strong written and verbal communication skills. Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.

Physical Requirements and Working Conditions

Frequent local travel to various care settings Clinician meetings may occur before or after normal business hours Be available for development needs and attend to unplanned needs of the team Exposed to normal office environment Preferred Job Requirements Preferred Education Master’s degree preferred. Preferred Certification / Registration / License Clinical certification, licensure, Fellow status, or previous clinical experience preferred This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in:

• Cardiovascular Care
• Neurosciences
• Gynecology
• Oncology
• Pediatrics
• Primary Care
• Neurology
• Geriatrics
• Trauma Care