Director - Secure Credential Design and Delivery

IDEMIA Public Security; Bedford (MA); Hybrid; USD 160,000 - 180,000; Full time

Job summary

IDEMIA Public Security in Bedford, MA seeks a Director of Secure Credential Design & Delivery to lead end-to-end programs across design, software, QA, and manufacturing. Reporting to the CTO, this role champions structured program management and data-driven execution to improve cycle time and delivery predictability.

The position requires 10+ years of leadership across multiple domains, a BA/BS, and the ability to engage with customer PMOs.

Qualifications

• BA or BS with 10+ years of experience leading complex, cross-functional programs.
• Must pass background screening including criminal history, education, credit, and drug screen, and hold required credentials.
• Sole US citizen without dual citizenship required.
• Experience spanning product/design, manufacturing, and software development lifecycle (Agile or hybrid).

Responsibilities

• Own delivery of secure credential programs from concept through factory production and go-live.
• Develop and manage integrated, cross-functional program schedules.
• Drive risk management, dependency resolution, and change control.
• Lead daily stand-ups and executive reviews with status reporting.

Skills

Executive leadership

Cross-functional leadership

Program management

Executive communication

Stakeholder engagement

Education

Bachelor's degree in a relevant field

Job description

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology.

Position Summary

The Director of Secure Credential Design & Delivery is a senior leadership role reporting to the CTO, responsible for end-to-end delivery of secure credential programs across design, engineering, and manufacturing domains. This role provides single-point accountability for cross-functional execution, overseeing Card Design, Software Engineering, QA, and Manufacturing Engineering to deliver complex credential solutions from concept through production deployment. The position requires a leader who can modernize delivery through structured program management, data-driven execution, and AI-enabled acceleration, significantly improving cycle time and delivery predictability.

Scope of Responsibility

• Executive leadership of cross-functional delivery teams:
  • Secure Credential Design
  • Software Engineering
  • Quality Assurance
  • Manufacturing Engineering
• Direct reporting to CTO; frequent interaction with executive leadership
• Primary interface to customer PMOs for delivery execution

KEY RESPONSIBILITES

• Own delivery of secure credential programs from concept through factory production and go-live
• Develop and manage integrated, cross-functional program schedules
• Drive risk management, dependency resolution, and change control
• Daily stand-ups
• Executive reviews and status reporting

Cross-Functional Integration

• Unify execution across design, software, QA, and manufacturing
• Ensure alignment between:
  • Design intent and manufacturability
  • Software systems and production workflows
  • QA validation and release readiness
• Eliminate silos and resolve cross-team dependencies

AI-Driven Delivery Acceleration

• Identify and implement opportunities to leverage AI across the lifecycle, including:
  • Design automation and concept generation
  • Rapid prototyping and iteration of secure credential layouts
  • Code generation / developer productivity tools
  • Automated test generation and QA validation acceleration
• Establish AI-enabled workflows that reduce manual effort and improve throughput
• Partner with engineering leadership to embed AI into tooling, pipelines, and processes

Operational Excellence & Delivery Transformation

• Implement and scale delivery frameworks (Agile / hybrid) with strong JIRA discipline
• Establish structured backlog management, sprint execution, and reporting standards
• Drive continuous improvement initiatives to reduce cycle time and increase predictability
• Implement KPI dashboards and data-driven execution management
• Serve as senior delivery lead interfacing with customer PMOs
• Provide transparent, proactive communication on program status, risks, and mitigation
• Lead and develop a high-performing, multidisciplinary team
• Build leadership bench strength across design, engineering, and program management
• Establish clear roles, accountability, and performance expectations
• Foster a culture of accountability, ownership, and continuous improvement

QUALIFICATIONS

Required

• BA or BS with 10+ years of experience leading complex, cross-functional programs
• Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications.
• Must be a sole US citizen without Dual citizenship.
• Experience spanning:
  • Product / design (physical or secure products)
  • Manufacturing / production environments
  • Software development lifecycle (Agile or hybrid)
• Proven success leading multidisciplinary teams across design, engineering, QA, and program management
• Executive communication
• Experience engaging with customer PMOs and external stakeholders

Preferred

• Experience in secure documents, identity solutions, or regulated product domains
• Experience implementing JIRA-based delivery frameworks at scale
• Experience leading digital transformation or AI-enabled productivity initiatives
• Agile / program management certifications
• Location: Onsite at ourBedford, MA location, but potential for remote outside of Bedford, MA for the right candidate preferably in Eastern Time Zone.

Leadership Profile

• Executive presence and ability to influence at CTO level
• Systems thinker who connects design, software, and manufacturing into a unified delivery model
• Strong execution bias with focus on measurable outcomes
• Change agent capable of modernizing delivery through process, tooling, and AI
• Data-driven leader focused on transparency and accountability

The US base salary for this full-time position is $160K - $180K plus bonus and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected