Director, Sales Operations

Vizient, Inc.; Chicago (IL); On-site; USD 117,000 - 206,000; Full time

Job summary

A leading healthcare organization in Chicago seeks an experienced operations leader to drive efficiency and scalability in sales operations. You'll lead operational standardization and act as a liaison between multiple teams. The ideal candidate has at least 7 years of experience, a relevant degree, and strong CRM skills. This role offers a competitive salary range of $117,600 to $206,000, along with comprehensive benefits.

Qualifications

• 7+ years of related experience required.
• Solid experience in Sales or Revenue Operations, with 5+ years in leadership.
• Proven success in leading strategic initiatives.

Responsibilities

• Lead operationalization of Sales vision and strategy.
• Design scalable sales processes and documentation.
• Serve as subject matter expert for contract management.

Skills

Sales Operations

Cross-functional leadership

CRM experience

Strategic initiative leadership

Change management

Education

Relevant degree (MBA preferred)

Tools

Oracle CRM

Job description

Summary

In this role, you will drive efficiency, consistency, and scalability across Vizient's commercial operations. You will support enterprise-level growth by leading operational standardization, managing sales enablement initiatives, improving cross-functional workflows, and acting as a liaison between the Data & Digital (D&D) business unit and Sales. You will ensure alignment between strategy and execution, empower teams with tools, insights, and infrastructure to exceed sales goals and client expectations.

Responsibilities

• Lead the operationalization of the D&D Sales vision and strategy across Sales and Client Services.


• Design and implement scalable sales processes, Standard Operating Procedures (SOPs), templates, and documentation to support growth and efficiency.


• Serve as subject matter expert for contract management, pricing strategies, Requests for Proposal (RFP) processes, and Oracle Customer Relationship Management (CRM) tools.


• Develop and oversee systems that improve pipeline visibility, sales performance, and revenue forecasting.


• Assume managerial responsibilities as the function evolves, including oversight of future team members.


• Provide executive-level support for strategic pricing and contracting discussions.


• Serve as project manager for Sales Operations strategic initiatives; manage prioritization, timelines, and stakeholder coordination.


• Lead continuous improvement efforts using data and feedback to refine operational workflows and sales execution tools.


• Oversee CRM and Sales Incentive Plan (SIP) onboarding and training for Sales and Service new hires.


• Ensure compliance with Data Use Agreements (DUA), supporting analytics, consulting, and implementation teams.


• Drive development and timely response of complex RFPs; improve the quality and speed of client proposals.


• Lead and mentor a high-performing Sales Operations team with a focus on accountability, professional growth, and clarity of roles.


• Act as a key liaison between Sales Operations and other functional leaders to support operational continuity and strategic delivery.


• Partner closely with senior leadership across multiple teams including Sales, Product, Finance, Legal, and Marketing to ensure seamless alignment and execution.


• Drive alignment across commercial and delivery teams to eliminate silos and improve the end-to-end client experience.


• Collaborate with Sales leadership to define Objectives and Key Results (OKRs) that support analytics platform adoption and data sharing across business units.


• Surface actionable insights from internal and client-facing teams to identify friction points and guide enhancements in tools and processes.

Qualifications

• Relevant degree preferred. Advanced degree such as MBA or similar highly preferred.


• 7 or more years of related experience required.


• Solid experience in Sales or Revenue Operations, with 5 or more years in a senior leadership capacity required.


• Proven success leading cross-functional strategic initiatives and operational process development required.


• Experience with CRM systems administration (Oracle preferred), sales analytics, and pricing frameworks is required.


• Demonstrated ability to drive change and foster team collaboration in a complex enterprise environment required.


• Background in healthcare, managed care including Medicaid/Medicare/CMS, or in consulting preferred.


• Experience with SOC 2 compliance, enterprise data governance, and large-scale operational implementations preferred.

Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.