Director, Sales Force Effectiveness

BioSpace; King of Prussia (PA); On-site; USD 150,000 - 190,000; Full time

Job summary

CSL Behring is seeking a Director of Sales Force Effectiveness to lead the SFE team and drive field analysis and reporting for promoted brands. You will partner with US Sales, Market Access, and Marketing to deliver actionable insights that improve customer understanding.

This role requires a strategic view of the US commercial business and acts as a key member of the US Insights & Analytics team, guiding targeting, call planning, and performance narratives for CSL’s field teams.

Qualifications

• Bachelor’s degree required; strong analytical and strategic capabilities.
• 12+ years of experience in the commercial pharmaceutical or biotech industry.
• Demonstrates collaboration, interpersonal skills, and credibility with CSL stakeholders.
• Strong competencies in analytics, operations, and project management.
• Excellent negotiation, communication, and relationship-building abilities.
• Knowledge of relevant business, legal, and compliance requirements.

Responsibilities

• Lead and enable the SFE team to drive analysis and align on performance measurements.
• Analyze metrics on CSL Sales performance, field activity, and market dynamics to communicate performance narratives.
• Develop a framework to integrate primary and secondary data sources to monitor performance and identify geographic trends.
• Improve and evolve sales performance reporting for sales leadership and field teams.
• Partner with Sales Operations to inform targeting, call planning, and IC processes.
• Create collaborative forums with field and corporate accounts leads to supporting strategic priorities and insights.
• Lead or support commercial projects related to field teams.
• Facilitate proactive communication with field leadership to identify areas for improvement and best practices.

Skills

SFE leadership

Analytics

MS Excel

PowerPoint

Education

Bachelor's degree

Job description

The Director of Sales Force Effectiveness (SFE) will be responsible for leading the SFE team and driving the field analysis and reporting for promoted brands. This role will enable stakeholder support for the US Commercial organization through partnership with the US sales, market access, and marketing teams and through close collaboration with the key ABCIA teams. This role will lead efforts to elevate our understanding of our customers and deliver actionable insights.

This role requires a strategic understanding of the US commercial business including sales, marketing, and analytics. This role will also operate as a key member of the US Insights & Analytics team and strategic business partner to the US sales and marketing leadership teams.

Responsibilities

• Lead and enable the SFE team in proactively driving analysis and reinforce strategic alignment on key business areas to drive evolution of customer view (e.g. subnational) for pragmatic performance measurements and actions
• Conduct analysis into the variety of metrics regarding the effectiveness of CSL Sales teams by examining the correlations between performance, field activity, and market dynamics. Enable field leadership to effectively understand and communicate performance narratives
• Develop and implement a framework for integrating primary and secondary data sources to monitor performance and identify geographic trends for key customers
• Responsible for the continued improvement and evolution of sales performance reporting for sales leadership and all field teams
• Partner with Sales Operations counterparts to inform and enhance key processes such as targeting, call planning, and IC
• Operationalize collaborative forums with field and corporate accounts leads to support strategic priorities, share intelligence, and generating actionable insights
• Lead or support execution of commercial projects related to field teams
• Facilitate proactive communication and collaboration with field leadership to identify areas of improvement, best practices related to data and reporting

Qualifications

• Bachelor’s degree required, preferably in business, or related field
• 12+ years of experience in the commercial pharmaceutical or biotech industry
• Exhibits effective collaborative and interpersonal skills to quickly build rapport and credibility with CSL stakeholders
• Demonstrates strong competencies in analytics, operations, and project management
• Excellent negotiation, communication, and relationship-building abilities
• Knowledge of relevant business, legal, and compliance requirements

Pharmaceutical, Medical, Or Healthcare Experience Required

• Experience with and successful track record of advancement of direct reports
• Demonstrates strong competencies in analytics, operations, and project management
• Knowledge of relevant pharmaceutical business, legal, and compliance requirements

Experience Working With Sensitive And Confidential Material Required

• Experience working with multiple levels of in-house management (to VP level), as well as field-based personnel and management required
• Strong listening, communication, and relationship-building abilities

Advanced MS Excel, PowerPoint Skills Required

• Highly detail oriented, analytical abilities, communication skills, creative thinking, process management ability, able to work with little supervision, organizational skills, customer focus, ability to make decisions, problem solving skills, manage consultants / vendors

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.