Director, Sales Experience

Saks Fifth Avenue Llc; Beverly Hills (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Disability insurance

Job summary

Neiman Marcus, a premier luxury retailer, seeks a Director of Sales Experience to drive selling programs and customer-focused experiences across the store. You will lead senior teams, partner with departments, and align initiatives with executive leadership.

The role requires a proven leadership track in luxury fashion, cross-functional collaboration, and exceptional communication. On-site throughout our stores, with comprehensive benefits and career growth opportunities.

Qualifications

• 10+ years in luxury retail leadership and strategy.
• Proven track record of managing senior teams and achieving results.
• Experience collaborating across corporate functions and with partners.
• Strong communication skills at executive level.
• Proficiency with MS Office suite and analytics.

Responsibilities

• Oversee sales programs and adoption across departments.
• Lead team toward goals and maintain a customer-focused experience.
• Partner with diverse stakeholders to drive store strategy and results.
• Support Store GM and participate in leadership discussions.
• Analyze customer behavior and adjust processes to standards.

Skills

Luxury retail experience

Senior management

Leadership coaching

Cross-functional collaboration

Executive communication

MS Office

Project leadership

Client development

Tools

MS Office

Job description

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Director, Sales Experience

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As a Director, Sales Experience , you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on-site in your store location and you will report to the General Manager.

WHAT YOU WILL DO:

• Oversee Client Development team performance and goals through management of Group Selling Managers
• Communicate the store vision and goals to all team members
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM
• Determine strategic objectives in partnership with Store GM and set priorities accordingly
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results

WHAT YOU WILL BRING:

• 10+ years of relevant experience, luxury retail fashion experience
• Prior retail senior management experience required
• Track record achieving results across multiple businesses
• History of building, motivating, and coaching teams
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects
• Excellent oral and written communication skills
• Advanced proficiency with MS Office Product Suite

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The salary for this position is between $125,631.04 - $157,048.81 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

[This position is also eligible for [bonus]

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

ELG is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact

YOUR LIFE ANDCAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail] .

Salary Range $125,631 - $157,039*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.