Director Sales CDS

Club Demonstration Services; San Diego (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Club Demonstration Services in San Diego seeks a Director of Sales to lead strategic planning, drive revenue growth, and partner with Costco management to shape regional event programs.

The role requires extensive leadership, cross-functional collaboration, and the ability to develop programs for Costco and its vendors. Strong emphasis on coaching teams and achieving regional targets across markets.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 8+ years of progressive experience in customer service, sales, or marketing.
• 5+ years of managing people in related fields.

Responsibilities

• Collaborate with VP, Sales to develop 3-5 year strategy and annual plan.
• Establish annual and monthly sales objectives for regional offices.
• Create and present CDS marketing services to clients.
• Build relationships with vendors, brokers, and buyers for event programs.
• Develop and maintain sales metrics to assess regional performance.
• Direct reports: hire, train, and evaluate staff; coach and mentor.
• Drive new programs and services for Costco and its vendors.
• Maintain strong sales/operations relationships and collaborate with Field Ops.
• Train and mentor direct reports in in-house demonstration program.

Skills

Business acumen

Revenue targets

Leadership

Strategic planning

Customer relationship

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Enterprise information systems

Job description

Director Sales CDS

The Director of Sales is responsible for developing long‑term sales strategies and annual sales plans, establishing relationships with Costco buying management across regions, and providing insights on consumer profiles and trends. The role requires collaboration with the Costco GMM to manage regional event volume strategies and influence changes to meet targets. The Director will drive the creation and implementation of new programs and services for Costco and its vendors, ensuring successful execution.

Key Responsibilities

• Collaborate with the Vice President, Sales to develop a 3‑5 year sales strategy and an annual sales plan, providing quarterly updates to senior leadership and adjusting the plan as needed for each region.
• Establish annual and monthly sales objectives aligned with the CDS business plan for regional sales offices.
• Create and present CDS marketing services to existing and prospective clients.
• Partner with the CPG Relationship Lead to build relationships with vendors, brokers, and buyers, developing event programs and maintaining high‑level customer satisfaction.
• Develop and maintain sales metrics to assess regional sales team performance.
• Manage and direct personnel: selection, work allocation, training, development, problem resolution, performance evaluation, and personnel actions; coach and mentor employees to achieve peak productivity.
• Drive new programs and services for Costco and its vendors, selling these services and ensuring their successful implementation.
• Maintain strong sales/operations relationships and effective communication, collaborating with the Director of Field Operations to resolve issues and drive programs.
• Train, develop, coach, and counsel direct reports in the in‑house demonstration program, including sales and scheduling, demo scheduling, product information sheets, and adherence to CDS policies and financial guidelines.
• Provide excellent customer service to Costco with demo volume projections and analysis of demos performed.

Supervisory Responsibilities

• Direct reports: hire, retain, train, coach, guide, direct, and develop direct reports using company processes, tools, and resources.
• Indirect reports: delegate work, provide guidance, direction, and mentoring to indirect reports.

Travel and Driving Requirements

• Essential job duties include traveling and driving as required (up to 20% of time).

Minimum Qualifications

• Education: Bachelor’s degree required; Master’s degree preferred.
• 8+ years of progressive experience in customer service, sales, or marketing.
• 5+ years of managing people in a related field.

Skills, Knowledge and Abilities

• Strong business acumen and knowledge of business models.
• Proven track record of achieving revenue targets or quotas.
• Understanding of current and emerging global operating services.
• Flexibility in assessing and improvising in a fast‑paced environment.
• Ability to communicate technology solutions in business terms.
• Ability to build and lead teams with appropriate talent.
• Excellent customer service, written and verbal communication skills, and presentation ability to large groups.
• Ability to manage with tact and diplomacy.
• Conscientiousness regarding timeliness and quality of work.
• Ability to build rapport and credibility with stakeholders.
• Ability to maintain confidentiality.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Access) and enterprise information systems.

Environmental & Physical Requirements

• Office/sedentary work; sit >66% of the day.
• Ability to hear the telephone, enter data on a computer.
• May lift up to 10 kg.

Equal Opportunity Employer

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to perform the essential functions of the job.